Dutch Speaking - Technical Customer Service Agent - Work Remote In Greece

Mercier Consultancy Group; United States; Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Competitive monthly salary

13th and 14th salary

Monthly performance bonus

Relocation package ( flight, transfer,

Technical and soft-skills training

Private health insurance

Career growth in Greece

Job summary

Mercier Consultancy Group is seeking a Dutch-speaking Technical Customer Service Agent in Greece. The role combines technical aptitude with linguistic skills to support premium Consumer Electronics devices via phone, email, and chat.

You will troubleshoot hardware and software issues, educate customers on features, and document interactions in the internal database. A relocation package and training are provided, with potential for career growth in Greece.

Qualifications

• Native or fluent Dutch (spoken and written) is mandatory.
• Valid EU passport (mandatory) to facilitate transition to Greek Dutch-speaking roles.
• Previous experience in technical support or customer service is considered an asset.
• Ability to work in a multicultural, remote environment.

Responsibilities

• Provide high-level technical support for premium Consumer Electronics devices via phone, email, and chat.
• Troubleshoot hardware and software issues to ensure optimal performance for the end-user.
• Educate customers on the advanced features and functionalities of the latest electronics products.
• Maintain a high level of customer satisfaction by providing efficient and professional resolutions.
• Document all customer interactions accurately within the internal technical database.
• Collaborate with internal teams to elevate complex technical challenges that require expert engineering intervention.
• Stay updated on the latest industry trends and product releases within the Consumer Electronics sector.

Skills

Technical support

Customer service

Dutch language

Communication skills

Problem-solving mindset

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, renowned for bridging the gap between world-class talent and global industry leaders. We specialize in executive search and high-level BPO recruitment, ensuring that every professional placement aligns perfectly with our clients’ vision for excellence.

Job Overview

We are currently seeking a motivated professional for our Dutch Speaking - Technical Customer Service Agent position in Greece within the fast-paced Consumer Electronics industry. This is an exceptional opportunity to combine your technical aptitude and linguistic skills while enjoying the Mediterranean lifestyle in one of the most sought-after jobs in Greece.

Key Responsibilities

• Provide high-level technical support for premium Consumer Electronics devices via phone, email, and chat.

• Troubleshoot hardware and software issues to ensure optimal performance for the end-user.

• Educate customers on the advanced features and functionalities of the latest electronics products.

• Maintain a high level of customer satisfaction by providing efficient and professional resolutions.

• Document all customer interactions accurately within the internal technical database.

• Collaborate with internal teams to elevate complex technical challenges that require expert engineering intervention.

• Stay updated on the latest industry trends and product releases within the Consumer Electronics sector.

• Native or fluent Dutch (spoken and written) is mandatory for this role.

• Valid EU passport (mandatory) to facilitate your transition to our Dutch-speaking jobs in Greece.

• Strong passion for Consumer Electronics and a natural curiosity for new technology.

• Excellent communication skills with the ability to explain complex technical concepts in simple terms.

• Previous experience in technical support or customer service is considered a significant asset.

• A positive, problem-solving mindset and the ability to work in a multicultural, remote environment.

What We Offer

• Competitive Monthly Salary
• Two extra salaries per year (13th and 14th salary).
• Monthly Performance Bonus.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Comprehensive, fully paid technical and soft-skills training.
• Full Private Health Insurance.
• Exciting career growth opportunities in Greece.
• And Much More…

Life in Greece

Choosing one of our Dutch-speaking jobs means embracing a life of sunshine, history, and unparalleled hospitality. Greece offers a unique blend of vibrant city life and relaxed coastal living, with a world-renowned culture that ensures your downtime is as rewarding as your career. Living in Greece allows you to experience a Mediterranean climate that is perfect for outdoor adventures and exploring ancient landmarks throughout the year.

The relocation process to Greece is seamless with our full support, allowing you to focus on settling into your new environment. From the incredible local gastronomy to the affordable cost of living, you will find that the quality of life in Greece is truly exceptional. We are proud to facilitate your move to this beautiful country, ensuring you thrive both professionally and personally in your new position.