Dutch-Speaking Tech Support Agent — Relocation Covered

Mercier Consultancy Group; United States; Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Competitive monthly salary

13th and 14th salary

Monthly performance bonus

Relocation package ( flight, transfer,

Technical and soft-skills training

Private health insurance

Career growth in Greece

Job summary

Mercier Consultancy Group is seeking a Dutch-speaking Technical Customer Service Agent in Greece. The role combines technical aptitude with linguistic skills to support premium Consumer Electronics devices via phone, email, and chat.

You will troubleshoot hardware and software issues, educate customers on features, and document interactions in the internal database. A relocation package and training are provided, with potential for career growth in Greece.

Qualifications

• Native or fluent Dutch (spoken and written) is mandatory.
• Valid EU passport (mandatory) to facilitate transition to Greek Dutch-speaking roles.
• Previous experience in technical support or customer service is considered an asset.
• Ability to work in a multicultural, remote environment.

Responsibilities

• Provide high-level technical support for premium Consumer Electronics devices via phone, email, and chat.
• Troubleshoot hardware and software issues to ensure optimal performance for the end-user.
• Educate customers on the advanced features and functionalities of the latest electronics products.
• Maintain a high level of customer satisfaction by providing efficient and professional resolutions.
• Document all customer interactions accurately within the internal technical database.
• Collaborate with internal teams to elevate complex technical challenges that require expert engineering intervention.
• Stay updated on the latest industry trends and product releases within the Consumer Electronics sector.

Skills

Technical support

Customer service

Dutch language

Communication skills

Problem-solving mindset

Job description

Mercier Consultancy Group is seeking a Dutch-speaking Technical Customer Service Agent in Greece. The role combines technical aptitude with linguistic skills to support premium Consumer Electronics devices via phone, email, and chat.

You will troubleshoot hardware and software issues, educate customers on features, and document interactions in the internal database. A relocation package and training are provided, with potential for career growth in Greece.