Dutch-Speaking Search Engine Support Expert

Employers from Greece; United States; Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package

Performance bonus

13th & 14th salaries

Job summary

Mercier Consultancy Group in Greece is seeking a Dutch-speaking Search Engine Customer Expert to join our client's team in Athens. You will provide high-level technical support for a leading search engine platform, handling inquiries in Dutch and ensuring quick resolutions.

You'll collaborate with cross-functional teams, document interactions in the CRM, and strive to meet KPIs for customer satisfaction and resolution time.

Qualifications

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Excellent communication and problem-solving skills.
• Willingness to work on-site in a fast-paced international setting.

Responsibilities

• Provide high-quality technical assistance to Dutch-speaking users.
• Troubleshoot and resolve complex inquiries related to search functionality.
• Maintain understanding of IT platforms and search algorithms for accurate guidance.
• Collaborate with cross-functional teams to escalate and resolve issues.
• Document interactions and findings in the CRM to improve service delivery.
• Participate in ongoing training to stay at the forefront of IT support.
• Meet KPIs related to customer satisfaction and resolution time.

Skills

Dutch language

IT support

Communication

Analytical thinking

On-site work

Job description

Mercier Consultancy Group in Greece is seeking a Dutch-speaking Search Engine Customer Expert to join our client's team in Athens. You will provide high-level technical support for a leading search engine platform, handling inquiries in Dutch and ensuring quick resolutions.

You'll collaborate with cross-functional teams, document interactions in the CRM, and strive to meet KPIs for customer satisfaction and resolution time.