Dutch-speaking Customer Expert - Relocate to Greece

Employers from Greece; United States; Remote; USD 26,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

13th and 14th salaries

Monthly performance bonus

Fully paid training

Health insurance

Fully paid relocation package

Career development opportunities

Job summary

Mercier Consultancy Group is seeking a Dutch Speaking Customer Expert for bol in Greece, joining a premier European online retail platform.

You will support customers via phone, email, and chat, handle orders, returns, and inquiries, and collaborate with international teams to optimize service workflows while delivering a superior customer experience in a fast-paced retail environment.

Qualifications

• Native or fluent Dutch, written and spoken.
• Valid EU passport (mandatory).
• Experience in retail or customer service is highly desirable.
• Strong digital literacy and ability to navigate online retail tools.
• Excellent communication with a focus on problem-solving.
• Willingness to relocate to Greece to fulfill job requirements.

Responsibilities

• Provide world-class customer support for bol via phone, email, and chat.
• Assist customers with order tracking, returns, and navigation of online retail ecosystem.
• Resolve complex inquiries regarding product specifications and account management.
• Maintain high customer satisfaction and uphold the brand reputation.
• Collaborate with international teams to optimize service workflows and experiences.
• Contribute to internal performance metrics on efficiency and quality in retail support.
• Handle sensitive retail transactions and inquiries with precision and professionalism.

Skills

Dutch language

Customer service

Communication

Problem solving

Tools

CRM systems

Job description

Mercier Consultancy Group is seeking a Dutch Speaking Customer Expert for bol in Greece, joining a premier European online retail platform.

You will support customers via phone, email, and chat, handle orders, returns, and inquiries, and collaborate with international teams to optimize service workflows while delivering a superior customer experience in a fast-paced retail environment.