Dutch Speaking Customer Expert for Bol - Work Remote In Greece

Employers from Greece; United States; Remote; USD 26,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

13th and 14th salaries

Monthly performance bonus

Fully paid training

Health insurance

Fully paid relocation package

Career development opportunities

Job summary

Mercier Consultancy Group is seeking a Dutch Speaking Customer Expert for bol in Greece, joining a premier European online retail platform.

You will support customers via phone, email, and chat, handle orders, returns, and inquiries, and collaborate with international teams to optimize service workflows while delivering a superior customer experience in a fast-paced retail environment.

Qualifications

• Native or fluent Dutch, written and spoken.
• Valid EU passport (mandatory).
• Experience in retail or customer service is highly desirable.
• Strong digital literacy and ability to navigate online retail tools.
• Excellent communication with a focus on problem-solving.
• Willingness to relocate to Greece to fulfill job requirements.

Responsibilities

• Provide world-class customer support for bol via phone, email, and chat.
• Assist customers with order tracking, returns, and navigation of online retail ecosystem.
• Resolve complex inquiries regarding product specifications and account management.
• Maintain high customer satisfaction and uphold the brand reputation.
• Collaborate with international teams to optimize service workflows and experiences.
• Contribute to internal performance metrics on efficiency and quality in retail support.
• Handle sensitive retail transactions and inquiries with precision and professionalism.

Skills

Dutch language

Customer service

Communication

Problem solving

Tools

CRM systems

Job description

at Mercier Consultancy Group

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and global industry leaders. We specialize in connecting high-caliber professionals with exclusive opportunities in the BPO and retail sectors, ensuring excellence at every stage of the recruitment journey.

Job Overview

We are seeking a dedicated professional for the Dutch Speaking Customer Expert for bol position in Greece, representing one of Europe's largest online retail platforms. This is an exceptional opportunity to advance your career within the retail industry while enjoying the vibrant lifestyle of southern Europe.

Key Responsibilities

• Provide world-class customer support for bol, the premier retail platform, via phone, email, and chat.
• Assist customers with order tracking, returns, and navigation of the online retail ecosystem.
• Resolve complex inquiries regarding retail product specifications and account management.
• Maintain high levels of customer satisfaction, upholding the reputation of a leading e-commerce brand.
• Collaborate with international teams to optimize retail service workflows and customer experiences.
• Contribute to internal performance metrics focused on efficiency and quality in retail support.
• Handle sensitive retail transactions and inquiries with precision and professionalism.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Previous experience in retail, customer service, or a related sector is highly desirable.
• Strong digital literacy and ability to navigate online retail tools and platforms.
• Excellent communication skills with a focus on problem-solving.
• Ability to relocate to Greece to fulfill this Dutch-speaking job requirement.

Benefits

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Career development opportunities within the European retail market.

Life in Greece

Choosing one of our Dutch-speaking jobs means embracing the stunning scenery, rich history, and world-renowned Mediterranean climate of Greece. By moving to Greece, you will enjoy a unique work-life balance, surrounded by breathtaking islands and a culture that values hospitality and connection.

Your relocation to Greece will be smooth and supported, allowing you to focus on your professional growth in the retail industry. From the iconic cuisine to the warm, sun-drenched streets, living in Greece offers an unparalleled quality of life that has made it one of the most popular destinations for international professionals seeking new adventures.