Dutch Speaking Advisor for Online Payment Platform - Work In Sofia, Bulgaria

Recruitment By Ierotheos; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Free Relocation Concierge — aDedicated

Monthly Performance Bonus

And Much More…

Job summary

Mercier Consultancy Group is sourcing a Dutch Speaking Advisor for an online payment platform role in Sofia, Bulgaria. You will provide expert Dutch-language support to users of a premium fintech service and help resolve transaction issues.

You’ll work with cross-functional teams, ensure compliance with financial regulations, and document interactions in the CRM. Native or fluent Dutch and strong English are required; willingness to relocate is essential.

Qualifications

• Native or fluent Dutch (spoken and written).
• Proficiency in English for corporate communication.
• Valid EU passport (mandatory).
• Proven interest or experience in FinTech or e-commerce customer support.
• Willingness to relocate to Bulgaria.

Responsibilities

• Provide expert Dutch-speaking support for users of a premium online payment platform.
• Troubleshoot transactions, account security, and payment processing issues.
• Ensure compliance with financial regulations and data protection policies.
• Document all client interactions in the CRM.
• Collaborate with cross-functional teams to resolve systemic issues.
• Adapt to evolving digital finance to serve a global client base.

Skills

Dutch language

English language

Relocation willingness

FinTech support

Job description

Dutch Speaking Advisor for Online Payment Platform

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with high-growth organizations across Europe. We take pride in our reputation for excellence, providing comprehensive support to professionals seeking career-defining opportunities within the vibrant FinTech sector.

Job Overview

We are currently sourcing exceptional candidates for a Dutch Speaking Advisor for Online Payment Platform position in Bulgaria. This role offers a unique chance to join a leading FinTech organization in Sofia, providing high-level support while enjoying one of the most sought-after Dutch-speaking jobs currently available in the region.

Key Responsibilities

• Provide expert support to Dutch-speaking users of a premium online payment platform within the fast-paced FinTech industry.


• Troubleshoot technical inquiries related to digital transactions, account security, and payment processing.


• Ensure compliance with financial regulations and internal data protection policies while resolving client issues.


• Maintain high-quality standards in every interaction, contributing to the reputation of the platform as a leader in financial services.


• Collaborate with cross-functional teams to identify and resolve systemic issues impacting user experience.


• Document all client interactions accurately within the internal CRM to facilitate ongoing service optimization.


• Adapt to the evolving landscape of digital finance to provide precise, timely solutions to global clientele.


• Native or fluent Dutch (spoken and written).


• Proficiency in English for corporate communication.


• Proven interest or experience in the FinTech or e-commerce customer support industry.


• Strong problem-solving skills with a meticulous approach to financial data.


• Valid EU passport (mandatory).


• A proactive attitude towards relocating for exciting jobs in Bulgaria

What We Offer

• Competitive Monthly Salary


• Fully Paid Training


• Health Insurance


• Fully Paid Relocation Package (flight, transfer, hotel)


• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in


• Monthly Performance Bonus


• And Much More…

Life in Bulgaria

Sofia is rapidly becoming the primary hub for tech talent, making it an ideal destination for those seeking professional growth in Bulgaria. Candidates will experience a beautiful fusion of historical architecture and modern city life, characterized by a Mediterranean-influenced climate, vibrant social scenes, and a culture that values hospitality. Bulgaria provides an exceptional balance of career advancement and high quality of life.

Moving for a Dutch Speaking Advisor for Online Payment Platform position in Bulgaria has never been easier thanks to our dedicated concierge support. From exquisite local cuisine to a growing community of international professionals, Bulgaria offers a rewarding environment for your career journey. Experience the convenience and charm of living and working in Bulgaria with Mercier Consultancy Group.

Sincerely,
The Recruitment Team
Mercier Consultancy Group