Durable Medical Equipment Specialist

Ametros Financial Corp; Wilmington (MA); Remote; Full time

Job summary

Ametros Financial Corp is seeking a Durable Medical Equipment Specialist to provide concierge-level care in managing member inquiries. The role involves ensuring compliance with Medicare, facilitating DME orders, and delivering excellent customer service. Ideal candidates will have experience in healthcare or insurance and a commitment to customer satisfaction.

Qualifications

• At least 1 year of experience in customer service within DME, healthcare, or insurance.
• Knowledge of administrative procedures and medical terminology.

Responsibilities

• Act as the first point of contact for member inquiries related to DME.
• Manage and analyze financial transactions ensuring compliance with regulations.
• Resolve service issues and maintain customer accounts.

Skills

Customer Satisfaction

Multilingual

Job description

Description

Ametros is transforming healthcare navigation by providing individuals with tools and support to make informed decisions about their medical funds. Our team collaborates with patients, insurers, employers, attorneys, brokers, medical providers, and Medicare to deliver a seamless experience. Our flagship product revolutionizes the administration of funds from insurance claim settlements, and we continue to innovate with new solutions to simplify healthcare, making it safe, effortless, and cost-effective for everyone.

Schedule

11:30am-8pm EST or 8:30am-5pm PST

Durable Medical Equipment (DME) Specialist

Provides concierge-level care in managing member inquiries related to DME, ensuring compliance with Medicare and regulatory requirements.

1. Act as the first point of contact for member inquiries related to DME via telephone and email.
2. Work closely with members to manage and analyze their financial transactions, ensuring compliance with Medicare and other regulations.
3. Serve as a liaison between members and vendors to determine pricing and facilitate DME orders.
4. Identify and resolve member needs to deliver an excellent customer experience promptly.
5. Resolve service issues by identifying causes and implementing solutions.
6. Maintain customer accounts by updating information as needed.
7. Document all communications, upload relevant documents, and keep concise notes in the internal database.
8. Participate in ongoing training to enhance skills and knowledge.
9. Perform other duties as assigned.

Requirements

• At least 1 year of experience in customer service within DME, healthcare, Medicare, insurance, case management, or workers’ compensation.
• Proven success in prioritizing customer satisfaction and willingness to go above and beyond.
• Knowledge of administrative procedures, managing files, data entry, and office terminology.
• Over 1 year of DME experience managing documentation and orders, with a basic understanding of medical terminology and DME equipment.
• Knowledge of settlement documents, Worker’s Compensation, and MSA terminology (preferred).
• Multilingual abilities, with a preference for Spanish (preferred).
• Availability to work 8 hours within 8am to 8pm EST, with flexibility for shift changes.
• Spanish speaking skills are a plus but not required.

The estimated salary range is $22.00 to $24.00 per hour, with potential variation based on experience, skills, and location. The position is also eligible for incentive compensation.

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Additional Information

Employees can participate in engagement, diversity, and philanthropic initiatives from day one, fostering an environment of limitless inclusion and belonging. We celebrate diverse voices and backgrounds, energizing innovation to revolutionize our industry.

Ametros is an Equal Opportunity Employer.