Dunkin' Store Manager

The Waldwin Group; Boston (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

The Waldwin Group is seeking a passionate Store Manager to oversee operations at a Dunkin' store in Boston. The ideal candidate will drive business performance, enhance customer loyalty, and lead a high-performing team while ensuring operational excellence. This full-time role presents an exciting opportunity for those looking to make a significant impact in the retail sector.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Minimum 2 years of store management experience.
• Strong leadership ability to inspire teams.
• Customer-centric approach and revenue-driven mindset.

Responsibilities

• Oversee day-to-day operations ensuring high service standards.
• Drive customer loyalty and store growth through strategic initiatives.
• Lead, motivate, and develop staff aligned with company values.

Skills

Leadership

Customer Service

Team Development

Financial Acumen

Education

Associate’s degree or equivalent experience

Job description

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Business Partner; Administration & Human Resources (The Waldwin Group)Strategic Leader & Organizational Designer;MS - Human Resources, SHRM-SCP…

We are seeking a dynamic, results-driven Store Manager who is passionate about delivering exceptional service while upholding the mission, vision, and values of Dunkin'. As the Store Manager, you will be responsible for overseeing the day-to-day operations of your Dunkin' store, ensuring that all processes run smoothly, from customer service to staff performance. Your role will be integral in cultivating a positive, energetic environment that fosters customer loyalty and enhances the Dunkin' brand experience.

We are looking for a leader who can think strategically, creatively address business challenges, and execute marketing initiatives to achieve growth. This is an exciting opportunity to make an impact by driving business performance and building lasting relationships with customers and employees alike.

Key Responsibilities:

• Excellence in Retail Operations: Ensure smooth day-to-day operations, maintaining high standards of service, product quality, and store cleanliness.
• Customer Loyalty & Engagement: Foster a positive and welcoming atmosphere, inspiring customer loyalty while promoting the Dunkin' brand.
• Team Leadership & Development: Lead, motivate, and engage a high-performing team, ensuring alignment with Dunkin’s values and business objectives.
• Achieve Short-Term Business Goals: Oversee the implementation of daily goals and initiatives to ensure efficiency and excellence in service delivery.
• Drive Store Traffic & Growth: Create strategies to attract new customers, increase foot traffic, and boost sales.
• Financial Management & ROI: Monitor store performance, optimize resources, and implement strategies to maintain profitability and ensure financial compliance.

Qualifications:

• Leadership & Engagement: Strong leadership skills with the ability to inspire and engage a team.
• Experience: Minimum 2 years of store management experience in a fast-paced, customer-focused environment.
• Education: Associate’s degree or equivalent experience.
• Customer-Centric & Team-Oriented: A passion for providing exceptional customer service and developing high-performing teams.
• Revenue-Driven: Strong business acumen with a focus on achieving financial targets and driving growth.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Customer Service, and Sales

• Industries

  Retail and Hospitality

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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