Dunkin Donuts Store Manager

watermarkdonutcompany; Boston (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible Schedule – No late nights!

Free Shift Meals

Best in Class Training & Continuous Learning

Paid Time Off

401(k) Retirement Plan

Education Discounts through Southern New Hampshire University

Medical and Dental

Cash Referral Program

Bonus Potential

Job summary

Watermark Donut Company is seeking a Store Manager for their Boston location. This full-time position includes overseeing daily operations, ensuring compliance with brand standards, and maximizing sales.

The ideal candidate will have supervisory experience in retail or hospitality, strong leadership skills, and the ability to work irregular schedules. Benefits include flexible scheduling, paid time off, and educational discounts.

Qualifications

• 3-5 years of supervisory experience in restaurant, retail, or hospitality.
• Certified Retail Managers training (Company training is provided).
• Ability to work irregular schedules, including nights and weekends.

Responsibilities

• Ensure full compliance with brand standards and company policies.
• Lead by example to deliver an exceptional guest experience.
• Maximize sales by identifying business opportunities.
• Oversee daily store operations, including inventory management.
• Train, coach, and develop team members.

Skills

Leadership

Communication skills

Organizational skills

Financial management

Customer service

Education

High School Graduate or equivalent

College degree in business or related discipline (preferred)

Tools

Microsoft Office Suite

Job description

Position

Store Manager

Area

Retail

Job Type

Full-Time, Salary

Pay

$50,000-$65,000/Annually + perks

Skills & Qualifications

• High School Graduate or equivalent. College degree in business or related discipline preferred.
• 18 years or older
• Three to five years of supervisory restaurant, retail, or hospitality experience desirable.
• Must possess strong initiative, leadership and organizational skills.
• Good judgment and reasoning ability.
• Good oral and written communication and interpersonal skills.
• Ability to read and write English and perform basic arithmetic necessary for store operation and management.
• Ability to work irregular schedule, including nights and weekends and at varied store locations within the company.
• Certified Retail Managers training (DDU), Food Handler (Allergen/Serve Safe Certified) – Company training is provided.
• Ability to effectively communicate with guests.
• Basic understanding of financial management.
• Requires basic computer skills, including proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn and navigate various software applications.

Duties & Responsibilities

• Ensure full compliance with Dunkin’ brand standards, operating procedures, and all company policies.
• Lead by example to deliver an exceptional guest experience through consistent, high-quality service and product standards.
• Maximize sales and profitability by identifying and implementing business opportunities and promotional programs in coordination with the District Manager.
• Oversee daily store operations, including inventory management, cash handling, and labor controls, while safeguarding company assets such as equipment, inventory, cash, and confidential information.
• Maintain proper staffing levels by recruiting, hiring, onboarding, and training qualified employees in alignment with company standards and applicable employment laws.
• Train, coach, and develop team members to achieve operational excellence, ensure compliance with company programs, and support career growth opportunities within the organization.
• Enforce all safety, sanitation, and food-handling standards in compliance with Dunkin’, corporate policy, and federal, state, and local health regulations.
• Monitor product quality and equipment functionality to ensure compliance with safety and food safety requirements.
• Foster a positive and inclusive work environment by communicating clear expectations, providing ongoing feedback, recognizing performance, and resolving conflicts effectively.
• Ensure compliance with OSHA, ADA, and all federal and Massachusetts labor laws related to workplace safety, scheduling, and employee relations.
• Maintain regular communication with customers to ensure satisfaction, promptly addressing complaints or service issues, and reinforcing consistent customer service standards across all employees.
• Respond to and report emergency situations or store incidents, including alarm calls, safety hazards, equipment issues, or accidents, as needed.
• Actively participate in company meetings, safety programs, and special projects, collaborating with the District Manager and corporate leadership on strategic initiatives.
• Perform other related duties as assigned to support the success of the business.

Physical Demands and Working Conditions

Work is performed primarily in a fast‑paced retail food service environment and requires adherence to all safety and sanitation standards. The position involves frequent exposure to noise, heat, odors, and wet or slippery surfaces.

• Stand and walk for extended periods, often for the majority of the work shift.
• Use hands and arms to handle, reach, grasp, operate, and clean equipment and supplies.
• Frequently stoop, bend, crouch, or reach above shoulder level to accomplish assigned tasks and provide customer service.
• Occasionally lift, carry, push, or pull up to 50 pounds independently, and heavier loads with assistance.
• Maintain visual acuity and manual dexterity to operate point-of-sale systems, food preparation tools, and other kitchen equipment safely.
• Communicate clearly and effectively with customers, team members, and management.
• Tolerate moderate noise levels and exposure to hot equipment, ovens, coffee machines, and other heated surfaces that may pose a risk of burns or cuts.
• Work in varying temperature conditions, including warm kitchens and refrigerated storage areas.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position, in accordance with the Americans with Disabilities Act (ADA) and Massachusetts employment laws.

Benefits

• Flexible Schedule – No late nights!
• Starting at $50,000
• Free Shift Meals*
• Best in Class Training & Continuous Learning
• Advancement Opportunities
• Paid Time Off*
• 401(k) Retirement Plan*
• Education Discounts through Southern New Hampshire University
• Medical and Dental*
• Cash Referral Program*
• Bonus Potential*

Equal Employment Opportunity (EEO) Statement

Watermark Donut Company, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.