Duluth Program Coordinator

Minnesota Council of Nonprofits; Duluth (MN); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading nonprofit organization is seeking a Program Coordinator to support adults with cancer and their families in Duluth. This fully remote position involves providing compassionate resource navigation, planning community events, and maintaining vital administrative support. The ideal candidate should have a strong commitment to the mission and excellent communication skills, ready to make a meaningful impact in the local cancer community.

Qualifications

• Passionate commitment to the mission of Angel Foundation.
• Strong interpersonal skills with a high degree of professionalism.
• Excellent communication skills, including writing, proofreading, and speaking.

Responsibilities

• Provide phone support and compassionate resource navigation to patients.
• Lead the planning of Making Memories events for families facing cancer.
• Manage volunteer coordination for Duluth events.

Skills

Interpersonal skills

Communication skills

Customer service ethic

Organizational skills

Education

Associate or bachelor's degree in related field

Job description

TITLE: Program Coordinator

CLASSIFICATION: Full time (40 hours/week); Exempt – Fully Remote

REPORTS TO: Director of Outreach and Adult & Family Programs

SUMMARY This role is at the heart of our mission to support adults with cancer and their families. You’ll be the first friendly voice many patients hear—providing phone support, compassionate resource navigation. You’ll serve as the main connection point for all Angel Foundation programs in St. Louis County. You'll lead the planning of our Making Memories events in St, Louis County, creating joyful moments for families facing cancer. In addition, you’ll provide vital administrative and program support across our core services, including Angel Packs, volunteer engagement, Emergency Financial Assistance, Financial Cancer Care, and Adult and Family Programming.

To learn more about our programs, please visit mnangel.org.

MISSION Angel Foundation offers relief to adults with cancer and their loved ones through financial assistance, education, and emotional support.

Work Culture At Angel Foundation it starts with “How can I help?” We are a people-first organization that is supportive and collaborative – from our office space and meetings to our programs and events. We are passionate about our mission and dedicated to our common goal of helping each other and the local cancer community.

DE&I COMMITMENT Angel Foundation is committed to being a welcoming community for adults impacted by cancer and the networks around them by providing equitable access to resources and fostering respectful and authentic relationships.

ESSENTIAL FUNCTIONS

Administrative & Support to the Organization

• Customer support duties include answering and returning telephone calls by triaging responses and responding to email inquiries.
  • Help patients complete applications to internal and external programs.
  • Work with internal team to ensure timely follow up.
• Lead Resource Navigation for the organization.

o Provide phone coverage Monday through Friday with scheduled hours answering the main phone line.

o Conduct informal assessment of individuals’ needs and resources to determine resources needed.

o When possible, act as a liaison between patients and internal and external programming.

o Act as a liaison with healthcare providers.

o Maintain accurate records of all interactions in Angel Foundation provided database.

o Provide support to programs and fundraising events as needed.

• Help coordinate and participates in Angel Foundation programs and fundraising events as needed in the Twin Cities and St. Louis County.
• Provide statistics, quotes, pictures and details from programming efforts to help tell the Angel Foundation story.

Programming Support Duties

· Develop and maintain relationships with healthcare professionals to introduce and implement Angel Foundation Programs and referral processes.

· Plan and implement Making Memory events in the St. Louis County area to build out joyful and meaningful experiences for adults with cancer and their families.

o Utilizing a budget, patient surveys and knowledge of the St. Louis area create a calendar of free monthly events for adult cancer patients and their families.

o Attend, on weekends and evenings, Making Memory events to ensure patients gain entrance and to act as a program lead during events.

o Create and advertise meaningful education experiences for adult cancer patients, their caregivers and families.

· Cultivate community partnerships with local non-profits and organizations to build community knowledge and presence of the Angel Foundation.

· Act as a super user of program databases and maintain the accuracy and integrity of the data across programming by ensuring all client, health care, and community organization information is kept current and up to date.

· Coordinate volunteerism for Duluth Making Memory events and other programs as needed.

· Provide statistics, quotes, pictures and details from programming efforts to help tell the Angel Foundation story.

· Provide more in-depth program support when program leads are out of the office or need more support remotely.

· Provide a continuous feedback loop from patients and clients to ensure programming is responsive to patient and client needs and is culturally appropriate and inclusive.

QUALIFICATIONS

• A designated remote workspace.
• Willingness to work weeknights and weekends.
• Passionate commitment to the mission of Angel Foundation.
• Associate or bachelor’s degree in related field, or a combination of education and experience.
• Strong interpersonal skills and ability to work with a wide variety of individuals with a high-degree of professionalism.
• Excellent communication skills, including writing, proof reading skills, and speaking in-person and over the phone.
• High level of comfort in working with patients and caregivers during times of extreme hardship.
• Must be comfortable with database management and support.
• Demonstrates commitment to a person-centered approach when working with a wide variety of individuals (patients and caregivers) to support their specific needs and circumstances.
• Ability to maintain confidentiality in all aspects of the job.
• Great customer service ethic and high expectations for quality.
• Ability to organize, manage and accomplish multiple tasks with flexibility and strong attention to detail.

WORK ENVIRONMENT

• 100% Remote Office. Must have a designated remote workspace.
• Physical requirements: normal office environment, ability to sit, stand and operate office equipment

• Ability to lift 25 lbs.
• Travel requirements: local travel will be required around St. Louis County area and 2-3 trips a year to our home office in Mendota Heights, MN. Mileage is reimbursed.
• Work will include frequent nights and weekend work to support Making Memory and other organizational events.

KEY COMPETENCIES

• Empathetic communicator
• Customer service focus
• Detail and results-oriented
• Constituent Relationship Management
• Solutions focused
• Team player
• Positive outlook
• Innovative
• Independent worker
• Accountable

SUCCESS METRICS

• Internal and external customer feedback
• Quality assurance on projects and data entry
• Goal and deadline focused