Duck Creek Technical Lead - Policy

Next Level Solutions; Springfield (IL); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Health benefits

Flexible work options

Career growth

Team events

401k with match

Wellness programs

Job summary

Next Level Solutions is seeking a Policy Tech Lead to guide Duck Creek design and delivery for insurance solutions. You will lead technical design, mentor developers, and collaborate directly with clients to translate business needs into scalable Duck Creek implementations.

Ideal candidates bring 6–10 years of industry experience, with 5+ years in Duck Creek, deep expertise in policy administration, and hands-on ManuScript, C#, and SQL Server.

Qualifications

• 6–10 years of industry experience, including 5+ years with Duck Creek products.
• Deep expertise in Duck Creek Policy Administration and/or Billing (Author, Express, Server, User Admin, TransACT).
• Hands-on experience with ManuScript configuration and inheritance structures.
• Experience with Duck Creek tools such as Author (Fields, Pages, Forms, Tables) and debugging tools (TraceMonitor, ExampleUtil, Data Tester).
• Strong background in C# and XML or similar languages.
• Solid experience with SQL Server, stored procedures, triggers, and related DB objects.
• Understanding of Agile environments and full SDLC.
• Strong client communication and teamwork.

Responsibilities

• Partner with clients and internal teams to understand business requirements and translate them into technical solutions
• Lead the design and development of custom Duck Creek solutions using ManuScript
• Provide technical leadership to your development team, mentoring across the platform
• Drive solution approvals: requirements, architecture, and delivery timelines
• Support project planning and ensure solutions align with client strategies
• Take ownership of customer issues and lead them to resolution
• Contribute to a collaborative team environment and elevate team capabilities

Skills

Leadership

Communication

Self-starter

Education

Bachelor’s degree in Business/CI or related

Tools

Duck Creek Policy Admin

ManuScript

Duck Creek APIs

Duck Creek Anywhere

Duck Creek Skins

C# / XML

SQL Server

Job description

We’re looking to grow our Duck Technology Team at NLS!

Are you ready to step into a high-impact leadership role where your Duck Creek expertise truly makes a difference? As a Policy Tech Lead, you won’t just be building solutions—you’ll be shaping them. This is your opportunity to lead technical design, mentor developers, and work directly with clients to bring complex insurance solutions to life.

You’ll spend your days collaborating with cross-functional teams, guiding development efforts, and translating business needs into scalable, high-quality Duck Creek solutions. If you enjoy solving complex problems, leading teams, and being the go-to technical expert, this role is built for you.

We know you care about benefits and perks—feel free to scroll down to that section, then come back to learn more about the role!

What You’ll Do

• Partner with clients and internal teams to understand business requirements and translate them into technical solutions
• Lead the design and development of custom Duck Creek solutions using ManuScript
• Provide technical leadership to your development team, offering guidance and mentorship across the platform
• Drive solution approvals, including requirements, architecture, and delivery timelines
• Support project planning and ensure solutions align with long-term client strategies
• Take ownership of customer issues and lead them through to resolution
• Contribute to a collaborative team environment while elevating team capabilities

What You’ll Bring

• 6–10 years of industry experience, including 5+ years with Duck Creek products
• Deep expertise in Duck Creek Policy Administration and/or Billing (Author, Express, Server, User Admin, TransACT)
• Hands-on experience with ManuScript configuration and inheritance structures
• Experience with Duck Creek APIs, Duck Creek Anywhere, and Duck Creek Skins
• Strong background in C# custom business objects and XML (or similar programming languages)
• Experience with Duck Creek tools such as Author (Fields, Pages, Forms, Tables) and debugging tools (TraceMonitor, ExampleUtil, Data Tester)
• Knowledge of Duck Creek Shredding including IDO
• Solid experience with SQL Server, stored procedures, triggers, and related database objects
• Understanding of the full software development lifecycle, including Agile environments
• Strong communication skills with the ability to work directly with clients
• A self-starter mindset with strong organizational and time management skills
• Ability to work independently and collaboratively in a team setting
• Bachelor’s degree in Business, Computer Information Systems, or related field (or equivalent experience)

Why Join NLS?

Bring your authentic self to the Next Level Solutions team—go-getter, learner, team player.

Our culture is what sets us apart. We work hard, support each other, and genuinely enjoy what we do. Knowledge sharing is at the heart of how we grow—both as individuals and as a company. You’ll have the opportunity to continuously learn, develop your career, and make a meaningful impact.

At NLS, our mission is simple: Do Good Work—for our clients, our employees, and our communities. We’re growing quickly and investing in what matters most: our people. If you’re looking for a place where you can grow, lead, and make a difference, we’d love to meet you.

The Benefits & Perks

• Competitive salary package with an annual bonus
• Comprehensive and inclusive health benefits
• Flexible working arrangements (remote or office-based in Springfield, MO; Puerto Rico; or Honduras)
• Opportunities for career growth and internal advancement
• Relaxed work environment with a casual dress code
• Company-sponsored events and team-building activities
• Generous PTO and paid company holidays
• Traditional & Roth 401k with 5% company match
• Physical and mental wellness programs

Our Awards

• 2021 & 2022 SBJ Dynamic Dozen #1 Company
• 2023 SBJ Dynamic Dozen #2 Company
• 2021–2023 417 Best Place to Work
• 2022 Top COO
• 2023 & 2024 SBJ 40 Under 40 Honoree
• 2024 SBJ Man of the Year Honoree
• 2023 Puerto Rico Employer of Choice

Next Level Solutions is a trusted partner in digital transformation and IT services, specializing exclusively in the property and casualty (P&C) insurance market. With unparalleled agility and cost-effective scaling, we offer cutting-edge expertise to address the industry's unique challenges and opportunities. Our finely tuned solutions, from system integration to delivering new digital capabilities, leverage both onshore and nearshore capabilities for flexible, efficient, and responsive support. This ensures seamless collaboration, improved communication, and faster turnaround times, all while maintaining high quality and cost-effectiveness, setting us apart in a world teeming with generic solutions.