Dual Services Manager

Aramark Corporation; Lincolnton (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Dual Service Manager to lead culinary and housekeeping solutions in skilled nursing homes. This role emphasizes leadership, client relationships, and financial performance, ensuring top-notch service and compliance with safety standards. With a focus on developing team potential and maintaining operational excellence, this position offers an opportunity to make a significant impact in a supportive environment. Ideal candidates will have experience in management and a strong commitment to customer service, making this a rewarding career move for those passionate about enhancing the dining experience for clients.

Qualifications

• 1+ years of experience in EVS and Culinary in skilled nursing homes.
• Strong interpersonal and customer service skills.

Responsibilities

• Lead and develop team members to meet objectives and client expectations.
• Ensure safety and sanitation standards in all operations.

Skills

Leadership

Interpersonal Skills

Customer Service

Operational Excellence

Education

Bachelor's Degree or Equivalent Experience

Tools

Servsafe Certification

CDM Certification

Job description

Job Description

The Dual Service Manager is a management position responsible for developing and implementing culinary solutions to meet patients' needs and tastes, along with developing and executing housekeeping solutions to meet patients' needs.

Job Responsibilities

1. Leadership
2. Use Aramark's coaching model to engage and develop team members to their fullest potential
3. Reward and recognize employees
4. Ensure individual and team performance meets objectives and client expectations
5. Plan and lead daily team briefings
6. Ensure safety and sanitation standards in all operations
7. Client Relationship
8. Identify client needs and communicate operational progress
9. Financial Performance
10. Ensure the completion and maintenance of P&L statements
11. Deliver client and company financial targets
12. Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins
13. Productivity
14. Bring value through efficient operations, appropriate cost controls, and profit management
15. Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
16. Ensure entire team is trained and able to implement
17. Supervise team regarding production, quality, and control
18. Compliance
19. Maintain a safe and healthy environment for clients, customers, and employees
20. Follow all applicable policies, rules, and regulations, including safety, health, wage, and hour policies
21. Additional Responsibilities
22. Lead the front of the house of the dining operation (Cafeteria/Residential Dining Facility) in conjunction with the Food Service Director
23. Plan, direct, and coordinate food service activities to deliver a finished product to the customer

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and customers. Job duties may change or new ones may be assigned without formal notice.

Qualifications

• At least 1 year of experience with EVS in skilled nursing homes
• At least 1 year of experience with Culinary in skilled nursing homes
• 2-3 years of experience in a management role
• Bachelor's degree or equivalent experience preferred
• Strong interpersonal skills
• Ability to maintain effective client and customer rapport
• Excellent customer service skills using Aramark's standard service model
• Ability to work effectively with other departments for a unified food service experience
• Occasional lifting, carrying, pushing, and pulling up to 50 lb.
• Ability to stand for extended periods
• Servsafe certification required
• CDM certification strongly preferred

This role may involve physical demands including lifting, bending, pushing, pulling, and extended walking and standing. Uniforms and PPE may be required.