Dual Rate Dealer /Supervisor FT

Bally's Corporation; Atlantic City (NJ); On-site; USD 9,600 - 48,000; Full time

Job summary

Bally's Corporation is seeking a dealer supervisor in Atlantic City to conduct assigned games per established procedures and to help ensure fast, fair play with strong guest service. The role includes supervising other dealers when applicable and maintaining game pace and accuracy.

The position requires NJ Dealer School certification or equivalent, fluency in English, and the ability to stand for long periods in a fast-paced casino environment. Equal opportunity employer.

Qualifications

• Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision (required).
• Certificate of completion from an accredited NJ Dealers School or equivalent (required).

Responsibilities

• Conducts assigned game according to procedure.
• Cooperates with other Dealers when assigned to the same game (Craps).
• Controls pace of the game.
• Informs the Supervisor Casino Games of any request or unusual play.
• Issues to customers the proper amount of gaming chips after credit authorization procedures.
• Maintains excellent customer service and a positive attitude during interactions.
• Follows Bally's service standards and resolves service breakdowns when needed.
• When acting as Supervisor, verifies procedures and supervises dealer activity.

Skills

Casino rules knowledge

Customer service

Team collaboration

English fluency

Education

NJ Dealers School certificate

Job description

Description

Responsibilities

• Conducts assigned game according to procedure.
• Cooperates with other Dealers when assigned to the same game (Craps).
• Controls pace of the game.
• Informs the Supervisor Casino Games of any request or unusual play.
• Issues to customers the proper amount of gaming chips after completion of the credit authorization procedures.
• Must be able to stand for extended periods of time.
• Bending mobility required.
• Must be able to speak fluently and understand English.
• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guest's wins.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Follows Bally's established service standards
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Provides a warm farewell and thanks guests for visiting.

When Acting as a Supervisor

• Ensures proper procedure is used by all dealers under supervision.
• Verifies all gaming table transactions in supervised area.
• Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate.
• Verifies issuance of credit after completion of all authorization procedures.
• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
• Directly responsible for customer service objectives.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
• Conveys positive energy and enthusiasm focusing on the guest interaction.

Work Environment

• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Working Conditions

• Constantly- Standing, Sitting, Balancing, Noise, Cigarette Smoke, Talking, Hearing, Repetitive Motion, Eye /Hand /Foot Coordination.
• Frequently- Feeling, Grasping, Handling, Reaching,
• Occasionally- Walking, Pushing, Pulling, Stooping,
• Rarely- Crawling, Crouching, Atmospheric Conditions, Hazards, Vibration, Humid, Wet, Temperature Changes, Extreme Heat, Extreme Cold, Kneeling, Climbing, Carrying, Lifting, Sitting.

Target Salary Range

• $7.00 Hourly plus tokes an additional $28.125 per hour when worked as a supervisor

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

"Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE"

Qualifications

Experience

Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision. (required)

Must possess a certificate of completion from an accredited NJ Dealers School or equivalent. (required)

Licenses & Certifications

NJ Casino EE Registration (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review Know Your Rights notice from the Department of Labor.