Dual Hotel Sales Manager - OEM

Hunter Super Techs - TurnPoint; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Disability coverage

Paid time off & holidays

Tuition assistance

401K with match

Incentive-based compensation

Hotel rate discounts

Wellness and community programs

Job summary

McKibbon Hospitality seeks a Dual Sales Manager in Charlotte, NC to drive sales and revenue growth for assigned hotels. You will report to the Director of Sales and lead the sales team, ensuring adherence to brand standards and McKibbon procedures.

You’ll analyze reports, manage accounts, and pursue new business while representing the properties in the local community. A degree and hotel sales experience are preferred.

Qualifications

• Associates/Bachelor’s degree preferred.
• 1-year minimum experience in hotel sales preferred.
• Experience with major brands like Marriott, Hilton or Hyatt is a plus.
• Proven track record of meeting sales goals.
• Ability to support operational teams and implement sales documentation.
• Ability to make revenue management decisions to grow market share.
• Strong organization and presentation skills.

Responsibilities

• Drive sales and revenue generation for assigned properties.
• Maintain compliance with brand and McKibbon procedures.
• Participate in STAR report critique and month-end reporting.
• Enter sales activities into Delphi and manage traces and dockets.
• Research and prospect leads, set appointments, and pursue target accounts.
• Represent the properties in the local community and with clients.
• Support guest experience and satisfaction in all operations.

Skills

Sales strategy

Revenue generation

Relationship building

Team leadership

Delphi

Education

Associates/Bachelor’s degree

Tools

Delphi Standard

Job description

Location: 508 E Martin Luther King Jr Bl, Charlotte, NC, 28202 Charlotte Uptown: Hilton Garden Inn and Hampton Inn by Hilton

As a key member of the hotel team, the Dual Sales Manager has influence and accountability for the revenue generation of the properties assigned. Reporting to the Director of Sales, the Sales Manager will be responsible for maintaining the highest level of competencies to help the properties achieve their business goals while embracing the McKibbon Guiding Principles. This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

A Day in the Life:

• A sales manager will be responsible for sales and revenue generation for the properties assigned.


• Segments will vary based on size and experience of sales team and hotel needs.


• Sales Manager will be responsible for maintaining compliance and remaining up to date on new sales initiatives for the brands and company.


• You will be actively involved in the STAR report critique and entering results in the month end report.


• You will implement and train on all McKibbon procedures that relate to sales, including systems and processes as directed by supervisor.


• Maintain positive relationships with the management company, property owners, and clients.


• You will support guest experience and satisfaction in all operations.


• Sales Manager will act as the face of the properties by being actively involved in the local community.


• Check emails and voicemails daily with appropriate prompt response.


• Review McKibbon Hospitality’s daily report.


• Participate in Daily Sales Stand-Up.


• Review daily Delphi calendar (account, group, and function traces).


• Review Delphi trace manager for past-due traces.


• Enter all sales activities into Delphi (traces, QIC, lost business).


• Review assigned hotel(s) in-house guest ledger/arrival list.


• Research and prospect leads assigned.


• Prospect to set appointments/joint appointments/tours.


• Proactively work on and update target accounts.


• Greet all assigned in-house meetings.


• Set-up/maintain group block on group/function schedules.


• Review budget and P/L with general manager.


• Provide knowledgeable input to operations team to assist in the creation of the Budget Workbook.


• Express interest in participating in new hotel and/or acquisition sales blitzes with corporate sales team as requested.


• Discuss interest in becoming a trainer for position focused training.


• Attend sales training as recommended by your general manager or Director of Sales.


• Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.


• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Requirements

• Associates/Bachelor’s degree, Preferred.


• 1-year minimum experience in hotel sales preferred.


• Preferred experience with major brands such as Marriott, Hilton or Hyatt.


• A proven track record of meeting sales goals.


• Ability to actively support operational teams.


• Implement and maintain all sales documentation.


• The ability to make revenue management decisions to effectively grow market share.


• The ability to produce proactive sales strategies through direct sales calls, prospecting for new clients, and client visits.


• Computer Skills: Word, Excel, PowerPoint


• Experience with Delphi Standard or Delphi FDC (highly desired).


• Must be able to work independently and simultaneously manage multiple tasks.


• Strong organization and presentation skills.


• Ability to effectively interact with people of diverse socioeconomic cultural and ethnic backgrounds while solving complex problems and creating a productive sales environment.


• Ability to ensure that hotel policies, procedures and brand standards are followed.


• Maintain a high level of professionalism, trust and responsibility.


• Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.


• Must excel in high-pressure, fast-paced environments.


• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment.

Benefits: Full Time Associates

We offer benefits and perks based on full or part time employment:

• Comprehensive benefits package including medical, dental, and vision


• Life insurance


• Pet Insurance


• Short and long-term disability


• Paid time off and holidays


• Tuition assistance


• Financial & Occupational Wellness: All Associates


• Competitive Compensation with incentives (incentives vary by position)


• 401K Savings Plan, 50% matching up to 10% of compensation


• Associate referral program


• Brand and company training classes, workshops and conferences for career growth and development (varies by position)


• Personal Wellness: All Associates


• Fundraising matching funds program


• Team volunteer opportunities


• 24/7 chaplain services


• Exclusive hotel rate discounts


• Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.