Hotel Assistant General Manager

McKibbon Hospitality; Tallahassee, Northern (FL, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401K Savings Plan

Paid time off

Tuition assistance

Job summary

McKibbon Hospitality seeks an Assistant General Manager to lead hotel operations alongside the General Manager. You will drive guest satisfaction, brand quality, budgeting, labor, and staff development while upholding McKibbon’s guiding principles.

You’ll train teams, ensure safety and compliance, and collaborate with HR, accounting, revenue, and sales to meet property goals. On-site role with potential cross-property support.

Qualifications

• Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired).
• Ability to lead a team to consistently deliver exceptional guest service.
• Ability to implement procedures related to cost control and inventory management.
• Ensure hotel policies and brand standards are followed.
• Strong communication and problem-solving in diverse settings.
• Leadership development of staff and positive relationships with stakeholders.

Responsibilities

• Oversee operations with General Manager to meet business goals.
• Manage guest satisfaction, brand quality assurance, budget, labor and associates.
• Train associates on brand standards to boost revenue and service culture.
• Supervise staff with positive engagement to improve service and retention.
• Ensure safety, security and service quality across all operations.
• Collaborate with Human Resources, Accounting, Revenue, and Sales.
• Fill in at various hotel operations as needed.
• Handle administrative processes and cash management reporting.
• Attend weekly and monthly meetings at hotel and corporate levels.
• Lead day-to-day operations in GM's absence and assist in hiring/training.
• Conduct performance reviews and provide feedback; create staffing schedules.
• Document incidents, ensure compliance, and uphold policies.
• Embody McKibbon’s Guiding Principles in everyday work.

Skills

Team leadership

Guest service excellence

Budget and cost control

Staff training

Brand standards adherence

Communication skills

Problem solving

Operations management

Employee relations

Safety and compliance

Job description

What Makes a McKibbon Assistant General Manager?

As a key member of the property leadership team, the Assistant General Manager works closely with the General Manager to oversee and guide the total operations of the property. Reporting to the General Manager, the Assistant General Manager is responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals while embodying McKibbon’s Guiding Principles.

A Day in the Life:

• Assistant General Manager is responsible for assisting with the overall performance of the property’s operations, including (but not limited to) guest satisfaction, brand quality assurance, budget, labor, and associate satisfaction.

• Train fellow associates as it relates to brand and company standards to maximize revenue and reinforce superior service culture.

• Supervising associates with positive engagement to deliver high level of service, guest satisfaction and associate retention.

• You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company.

• Inspect and oversee that safety and security standard service quality in all operations.

• Work closely with corporate teams in Human Resources, Accounting, Revenue Management, and Sales to ensure that property and company goals are achieved.

• You will fill in where and when needed, in positions throughout the hotel operation.

• Responsible for completing administrative accounting processes and reporting and oversee that cash management policies are upheld.

• Attend and participate in weekly and monthly meetings at the hotel level and corporate level at the GM’s discretion.

• Oversee the day-to-day operations in the absence of the General Manager

• Assist in hiring, training, and onboarding new employees.

• Conduct performance reviews and provide constructive feedback on your direct reports.

• Create employee schedules and ensure adequate staffing levels.

• Ensure proper documentation and reporting of guest and associate incidents or accidents.

• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Requirements:

• Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)

• The skills and experience to lead a team to consistently deliver exceptional guest service.

• The ability to implement McKibbon procedures as they relate to cost control and inventory management.

• Ability to ensure that hotel policies and brand standards are consistently followed.

• Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.

• Maintain a high level of professionalism, trust and responsibility.

• Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.

• Sufficient communication and problem-solving skillsboth written and oral.

• The ability to develop the leadership qualities of all staff.

• The ability to maintain positive relationships with the management company, property owners, vendors and clients.

• Ability to work under pressure and handle multiple tasks.

• Must excel in high-pressure, fast-paced environments.

• Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.

• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:

Benefits: Full Time Associates:

• Comprehensive benefits package including medical, dental, and vision

• Life insurance

• Pet Insurance

• Short and long-term disability

• Paid time off and holidays

• Tuition assistance

Financial & Occupational Wellness: All Associates

• Competitive Compensation with incentives(incentives vary by position)

• 401K Savings Plan, 50% matching up to 10% of compensation

• Associate referral program

• Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Personal Wellness:All Associates

• Fundraising matching funds program

• Team volunteer opportunities

• 24/7 chaplain services

• Exclusive hotel rate discounts

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.