Dual Assistant General Manager - SpringHill Suites & TownePlace Suites - Medford

Merete Hotel Management Inc; Medford (OR); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Professional development assistance

Referral program

Vision insurance

Job summary

Merete Hotel Management Inc seeks a Dual Assistant General Manager to support the General Manager in coordinating hotel operations. You will lead Front Desk activities, supervise housekeeping, and oversee Breakfast Area to ensure guest satisfaction.

You will train and develop associates, conduct performance reviews, manage payroll, and assist with budgets and action plans, while maintaining high standards of service and safety.

Qualifications

• Associate or bachelor’s degree in hospitality management or business, or 3 years in hospitality with supervisory experience.
• Management and leadership experience preferred.
• Multi-unit management experience preferred.
• Basic accounting knowledge (P&L, labor, cost control).
• Prior cash handling and customer service experience.

Responsibilities

• Assist the hotel GM in planning and directing operations.
• Manage Front Desk operations for assigned hotels.
• Supervise housekeeping and breakfast area teams.
• Train and develop associates per company policies.
• Conduct performance evaluations and schedule staff.
• Monitor payroll hours and prepare reports.
• Ensure safety and compliance with employment laws.

Skills

Leadership

Customer service

Communication

Time management

Education

Associate or Bachelor's in Hospitality Management or Business

Tools

Cash handling

Computer skills

Job description

Unlock Your Potential at Merete! Ready for a change? Merete offers more than just a job; we provide a steppingstone to your future. With us, you’ll tackle exciting challenges and grow. See which positions are open and apply today.We offerCompetitive PayFlexible SchedulingCareer Development / Advancement OpportunitiesPaid Time OffHealth BenefitsTravel Industry DiscountsAt Merete, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.Merete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.DUAL ASSISTANT GENERAL MANAGERAssociates are paid weekly!SUMMARYAssist the Dual General Manager in planning, directing, and coordinating the operations of the assigned hotels, including implementing policies and managing daily operations. Effectively manage the overall operations of the Front Desk for assigned hotels. Effectively manage the work activities of housekeeping personnel to ensure clean, orderly, and attractive rooms in the assigned hotels. Effectively manage the overall operations of the Breakfast Area and personnel. Ensure all hotel associates are properly trained in guest service and safety procedures.ESSENTIAL FUNCTIONSAssist the hotel GM in developing short and long-term operating plans.Ensure compliance with the policies and procedures for both hotels.Demonstrate positive leadership characteristics, which inspire team members to meet and exceed standards.Investigate and resolve guest’s quality and service complaints.Select, train, supervise, develop, schedule, discipline, and counsel team members according to hotel policies and procedures.Conduct performance evaluations.Monitor payroll hours and reports.Assign duties and inspect work.Apply the company handbook and employment and labor laws in a fair and equitable manner.Coordinate with Dual GM and Maintenance in the repair and maintenance program as related to guestrooms and public areas.Maintain lost & found log.Completes reports paperwork (e.g., forecasts, annual budgets, action plans)Attends, as well as schedules and conduct, departmental meetings.Reports any unsafe conditions immediately.Complete all other duties assigned by the hotel Dual GM.Regular and reliable attendance and punctuality are essential functions of this position.Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.PHYSICAL DESCRIPTIONLift and carry weight averaging 20lbs frequently, maximum weight frequently 50lbs.Standing/walking up to two miles per day on cement, tile, asphalt, and carpet.Reaching/overhead extension to pull items down.Pushing and pulling average weight frequently 50lbs, maximum weight frequently 150lbs.Repetitive motions of bending, kneeling, stooping, and twisting.WORKING CONDITIONSWorking with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust and noise.Must adhere to Company safety standards and procedures.Hearing, eye, and hand protection as needed for equipment operation.Exposed to computer printer noise, telephone noise, and fluorescent lighting.SUCCESS FACTORSAbility to manage according to employment laws in jurisdiction.Ability to plan and organize the work of others.Ability to adjust schedule changes and cover shifts on short notice.Able to work a variety of hours/shifts.Effective time management (e.g., planning, prioritizing, delegating, directing)Effective communication, both verbal and written with associates, guests, and members of management.Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.Ensure prompt and courteous service to guests to ensure all guest experiences are superior.Meets or exceeds productivity standards.Ability to communicate with guests as well as team members.Follow all safety procedures.Associate or bachelor’s degree in hospitality management or business or 3 years of experience in the hospitality industry, including at least 1 year in a supervisory role.Management and leadership experience preferred.Multi-Unit management experience preferred.Basic accounting knowledge (e.g., P&L statements, labor and cost control)Prior cash handling experience.Prior customer service.Experience working with computers and operating keyboards.Must pass a criminal background check.Valid driver license with DMV Record acceptable to be insured driver on employer’s insurance policy.Benefits:* Dental insurance* Employee assistance program* Employee discount* Health insurance* Life insurance* Paid time off* Professional development assistance* Referral program* Vision insurance