Operations Manager

Hilton-Garden-Inn-Hotel; Westampton Township (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

401K Investment

Medical, Dental, Vision

Job summary

Hilton Garden Inn is seeking an Operations Manager to support all aspects of hotel operations, including guest and employee satisfaction, HR, financial performance, and sales. You will assist the General Manager in developing and executing property-wide strategies while ensuring adherence to the brand service plan and initiatives, building key customer relationships, and driving ROI.

A 2-year degree in hotel/restaurant management or related field, plus 4 years in guest services or related roles

Qualifications

• Maintains brand standards across property operations.
• Leads team with coaching and professional conduct.
• Focuses on guest and employee satisfaction while meeting brand requirements.

Responsibilities

• Supports all aspects of operation including guest and employee satisfaction, HR, finances, and revenue.
• Assists General Manager in property-wide strategy development and implementation.
• Ensures brand service strategy and initiatives are followed to meet guest expectations.
• Oversees operation of all property departments and maintains key control.
• Reviews financial statements and performance data to identify cost reductions and improvements.
• Provides a safe working environment in compliance with OSHA/MSDS.

Skills

Guest services leadership

Team supervision

Customer service

Brand standards knowledge

Education

2-year degree in Hotel/Restaurant Management or related field

Job description

COME JOIN OUR AMAZING TEAM!We are pleased to share the benefit options that we offer:Paid Time Off401K InvestmentAssociate Development Plan OpportunitiesInternal Promotion OpportunitiesMedical, Dental, Vision, Voluntary Benefits, FSA and HSA Account optionsAssociate Travel Program DiscountsOperations Manager is responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process. Should have a 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years’ experience in the guest services, front desk, housekeeping, or related professional area. Physical activities include: standing, speaking, hearing, reading, writing, able to carry 30-75 lbs., walking, lifting, reaching overhead, pushing, pulling, bending and able to climb ladders. Hearing and visual ability to observe and detect signs of emergency situations. Associate benefits include medical, dental, vision, paid time off and 401K.Duties to include, but not limited to:Ensures that all brand standards are being maintained in each area of the property.Ensures all team members meet or exceed all brand requirements.Oversees the operation of the all property departments.Ensures a viable key control program is in place.Maintains current licenses and permits as prescribed by local, state and federal agencies.Provides a safe working environment in compliance with OSHA/MSDS.Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.Complies with all corporate accounting procedures.Performs required annual Quality audit with GM.Stays readily available/approachable for all employees.Extends professionalism and courtesy to employees at all times.Leads by example demonstrating self-confidence, energy and enthusiasm.Sets clear performance expectations with the General Manager.Assists team supervisors with constructive coaching and counseling.Solicits feedback for continuous improvement.Extends professionalism and courtesy to guests at all times.Motivates and encourages staff to solve guest and employee related concerns.Provides excellent customer service by being readily available/approachable for all guests.Takes proactive approaches when dealing with guest concerns.Assists employees in understanding the guests ever-changing needs and expectations, and how to exceed them.Ensures orientations for new team members are thorough and completed in a timely fashion.Takes proactive approaches when dealing with employee concerns.Ensures property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place.Performs other duties as assigned and needed.