DTO Call Center Pro — High-Volume Support & Upsell

Stokes Pharmacy; Mount Laurel Township (NJ); Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision

Life Insurance

401(k) match

Bonus program

Paid holidays

Vacation & personal time

Descripción de la vacante

Stokes Healthcare in Mount Laurel, NJ, is seeking a Call Center Agent - Direct to Office (DTO) to handle high call volumes in a busy office environment. You will upsell products, manage orders, and deliver outstanding customer service to doctors and veterinary offices.

The role requires solid communication skills, reliability, and the ability to learn our online and billing systems. This is a full-time on-site position with competitive benefits and biannual bonuses.

Formación

• High school diploma or GED required.
• Customer service call center experience preferred but not required.
• Strong verbal, written and oral communication skills.
• Basic to moderate computer skills; able to learn new software quickly.
• Punctuality and low absenteeism expected.

Responsabilidades

• Answer incoming calls or place calls to doctors or veterinary offices.
• Upsell/cross-sell on inbound calls.
• Resolve office complaints with a sense of urgency and empathy.
• Provide excellent customer service with a friendly, can-do attitude.
• Enter and update office information in the system.
• Promote iFill ordering system and billing system (bill.com).
• Process office orders accurately in GPS 2.0 or PK.
• Respond to emails and inquiries promptly and professionally.
• Build rapport with offices and identify key accounts for outreach.
• Maintain confidentiality of patient and physician information.

Conocimientos

Communication skills

Customer service

Verbal communication

Educación

High School Diploma / GED

Herramientas

CRM systems

Descripción del empleo

Stokes Healthcare in Mount Laurel, NJ, is seeking a Call Center Agent - Direct to Office (DTO) to handle high call volumes in a busy office environment. You will upsell products, manage orders, and deliver outstanding customer service to doctors and veterinary offices.

The role requires solid communication skills, reliability, and the ability to learn our online and billing systems. This is a full-time on-site position with competitive benefits and biannual bonuses.