Front Desk Agent

Bbl Construction Services, LLC; Norfolk (VA); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Paid Time Off

401K Investment

Referral Bonus

Associate Development Plan

Internal Promotion Opportunities

Medical, Dental, Vision, Voluntary, FS

Job summary

Springhill Suites ODU in Norfolk, VA is hiring a part-time Front Desk Agent. You will greet guests, handle check-ins/check-outs, and assist with reservations and guest inquiries in a fast-paced hotel environment.

The role requires a friendly, professional demeanor, basic math and computer skills, and the ability to multitask while promoting hotel services. Weekend availability may be required for this position.

Qualifications

• High school diploma or equivalent preferred.
• Typing and computer aptitude required.
• Interpersonal, reading, writing and basic math skills essential.

Responsibilities

• Register guests into the hotel in a prompt and courteous manner.
• Process guest check-outs and payments per policies.
• Respond to guest requests and promote hotel services and outlets.
• Assist with reservations and VIP arrivals; coordinate with reservation center as needed.
• Handle departmental accounting, postings, and cashiering tasks; prepare deposits.

Skills

Typing

Computer aptitude

Interpersonal skills

Reading

Writing

Mathematical abilities

Education

High school diploma or equivalent

Job description

Front Desk Agent# Front Desk AgentSpringhill Suites ODU - Norfolk, VA 23508## OverviewSalary Range$15.00 - $16.00 HourlyPosition TypePart TimeJob ShiftAnyCategoryHospitality - Hotel## Description**COME AND JOIN OUR AMAZING TEAM!***Most positions do require weekend and holiday availability.*We are pleased to share the benefit options that we offer:* Paid Time Off* 401K Investment* Referral Bonus* Associate Development Plan Opportunities* Internal Promotion Opportunities* Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates* Associate Travel Program DiscountsFront Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.*Duties to include, but not limited to*:* Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.* Checks guests out of the hotel; processes customer payments according to established policies and procedures.* Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.* Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.* Books guest reservations or coordinates with reservation center.* Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.* Issues, controls and releases guest safe-deposit boxes.