DTC Customer Service Rep II

Revelyst; Chesapeake (VA); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401K

PTO

Paid holidays

Gear discounts

Job summary

Revelyst in Chesapeake, VA is seeking a Consumer Service Representative II to deliver prompt, professional support to consumers, addressing inquiries about products, shipments and deliveries with strong product knowledge.

The role involves coaching peers, providing QA feedback, leading escalations, and training new staff, requiring excellent communication, multitasking, and meticulous attention to detail. SAP and MS Office familiarity are valued.

Qualifications

• High school degree or equivalent required.
• 1–5 years consumer service or call center experience preferred.
• Proficient in Microsoft Office and business email writing.
• SAP experience desirable.
• Basic knowledge of sporting goods equipment.

Responsibilities

• Performs CSR I tasks at a high level of proficiency.
• Helps Supervisor/Manager with coaching new agents.
• Provide Quality Assurance feedback to team members and grades calls.
• Takes a lead escalated situations to assist team with resolutions.
• Able to Train new employees and help with team onboarding.

Skills

Consumer relations

Attendance

Communication skills

Telephone skills

Problem solving

Data entry

Attention to detail

Multi-tasking

Teamwork

Education

High school diploma or equivalent

Tools

SAP

Microsoft Office

Job description

Job Description Consumer Service Representative II

Job Summary

The Consumer Service Rep provides prompt and courteous support to our consumers by answering requests concerning products, shipments and deliveries. The Consumer Service Rep addresses all consumer inquiries and complaints with the highest degree of professionalism and product knowledge. This position is in an extremely Consumer-focused area and requires a positive individual who can give our Consumers confidence in our products, people, and processes.

Essential Functions

• Performs CSR I tasks at a high-level of proficiency
• Helps Supervisor/Manager with coaching new agents
• Provide Quality Assurance feedback to team members and grades calls
• Takes a lead escalated situations to assist team with resolutions.
• Able to Train new employees and help with team onboarding

Education and Training

• High school degree or equivalent required.
• Minimum one-five (1-5) years Consumer service, help desk or call center experience desired.
• Computer literate, proficient in use of Microsoft Office products, and the ability to properly construct business-related emails.
• A computer aptitude test will be administered as part of the interview process.
• SAP experience desirable.
• Basic knowledge of sporting goods and the associated equipment used with each individual sport is desirable.

Skills and Abilities

• Excellent Consumer-relations skills.
• Excellent attendance.
• Excellent verbal, written and interpersonal communication skills.
• Strong telephone and communication skills essential.
• Excellent intuitive, analytical and problem-solving skills are required.
• A problem-solving test will be administered during the interview.
• Data entry with minimum error.
• Excellent follow through.
• Able to multi-task.
• Strong task prioritization and organizational skills are required for the job.
• Strong teamwork skills with the ability to establish and maintain positive and effective working relationships.
• Careful attention to detail and accuracy.

Pay Range

Pay Range: Hourly Rate: $17.80 - $21.00

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

Benefits

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Our Postings

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory.

We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer / Protected Veteran/Disabled

Revelyst is a collective of makers that design and manufacture performance gear and precision technologies.

Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue new innovations that redefine what is humanly possible in the outdoors.

Portfolio brands include Foresight Sports, Bushnell Golf, Fox, Bell, Giro, CamelBak, Bushnell, Simms Fishing and more.

Revelyst is an equal opportunity employer.

All applicants are considered for employment without regard to race, color, sex (including pregnancy and related conditions, sexual orientation, or transgender status), national origin, religion, age (40 and older), equal pay, disability or genetic information (including family medical history or genetic tests or services), and retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding, and any other characteristics protected by law.

The EEO Law poster is available here: https://www.eeoc.gov/poster.

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail].

Please note that this email address is for accommodation purposes only.

Revelyst will not respond to inquiries for other purposes.