Customer Experience Associate II

Revelyst; San Diego (CA); On-site; USD 57,308,160 - 65,243,136; Full time

Benefits offered by this job

Medical and dental

Vision

Disability and life insurance

401K

PTO

Paid holidays

Gear discounts

Job summary

Revelyst is seeking an Installation Coordinator in Carlsbad, CA to manage installation schedules and communicate with customers through the install lifecycle. The role reports to the Install Design Supervisor and focuses on timely, accurate scheduling and progress tracking in Monday.com.

The position requires a high school diploma, basic computer skills, and strong attention to detail. Pay is hourly, $20.00–$22.75, with comprehensive benefits and a competitive overall compensation package.

Qualifications

• Highschool Diploma
• Basic Computer Skills
• Detailed Oriented

Responsibilities

• Schedule and manage installation opportunities with installers for upcoming installs.
• Initiates and maintains regular communication with customers across the install life cycle, ensures timely customer follow-up and resolves open questions.
• Ensure that the schedule is maximized in order to meet and exceed daily numbers.
• Keep track of installation progress in Monday.com.
• Make any necessary schedule adjustments to ensure all work is completed timely, thoroughly and to the customer’s satisfaction.
• Approve contractor bids and invoices and track any additional expenses incurred.
• Review current lead times on both in-house and drop ship components to ensure accurate installation date.
• Communicating with sales rep/sales support any corrections that need to be made to the installation schedule.
• Research travel options for all jobs prior to bidding to ensure contractor bids reflect the true costs so the manager can effectively negotiate bids.
• Maintain all the certifications and paperwork for new and ongoing subcontractors on their Monday.com boards.
• Notate and submit invoicing for site survey orders and drop ship installs that do not have components listed.

Skills

Basic Computer Skills

Detail oriented

Education

High School Diploma

Job description

Job Description

Revelyst is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue innovation and redefine what is humanly possible in the outdoors.

The Installation Coordinator is responsible for maintaining the installation schedule. This position reports to the Install Design Supervisor and will be based out of your work from Carlsbad, CA.

As the Install Design Customer Experience Associate, you will have an opportunity to:

• Schedule and Manage installation opportunities with installers for upcoming installs.
• Initiates and maintains regular communication with customers across the install life cycle, ensures timely customer follow-up and resolves open questions.
• Ensure that the schedule is maximized in order to meet and exceed daily numbers.
• Keep track of installation progress in Monday.com.
• Make any necessary schedule adjustments to ensure all work is completed timely, thoroughly and to the customer’s satisfaction.
• Approve contractor bids and invoices and track any additional expenses incurred.
• Review current lead times on both in-house and drop ship components to ensure accurate installation date.
• Communicating with sales rep/sales support any corrections that need to be made to the installation schedule.
• Research travel options for all jobs prior to bidding to ensure contractor bids reflect the true costs so the manager can effectively negotiate bids.
• Maintain all the certifications and paperwork for new and ongoing subcontractors on their Monday.com boards.
• Notate and submit invoicing for site survey orders and drop ship installs that do not have components listed.

You have:

• Highschool Diploma
• Basic Computer Skills
• Detailed Oriented

Pay Range: Hourly Rate: $20.00 - $22.75. The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including:

• medical and dental
• vision
• disability and life insurance
• 401K
• PTO
• paid holidays
• gear discounts
• the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Protected Veteran/Disabled. Revelyst is a collective of makers that design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue new innovations that redefine what is humanly possible in the outdoors. Portfolio brands include Foresight Sports, Bushnell Golf, Fox, Bell, Giro, CamelBak, Bushnell, Simms Fishing and more. Revelyst is an equal opportunity employer. All applicants are considered for employment without regard to race, color, sex (including pregnancy and related conditions, sexual orientation, or transgender status), national origin, religion, age (40 and older), equal pay, disability or genetic information (including family medical history or genetic tests or services), and retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding, and any other characteristics protected by law.

The EEO Law poster is available here: https://www.eeoc.gov/poster.

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail]. Please note that this email address is for accommodation purposes only. Revelyst will not respond to inquiries for other purposes.