DT Associate Infrastructure Site Lead (Onsite)

RTX; Connecticut; On-site; USD 108,000 - 205,000; Full time

Benefits offered by this job

Relocation eligible

Employee referral award

Comprehensive benefits

Job summary

RTX is hiring a DT Associate Infrastructure Site Lead to manage site IT infrastructure at East Hartford, CT. You will oversee desktops, servers, storage, WAN/LAN/WLAN and work with vendors to deliver world-class services.

The role requires strong project management, collaboration with management and DT teams, and the ability to manage multiple projects and audits while meeting budgets. U.S. citizenship is required for access to restricted systems.

Qualifications

• Bachelor’s Degree in Information Technology or ITSM with 8+ years in Infrastructure Support; OR advanced degree with 5+ years in Infrastructure Support; OR associates with 10+ years in Infrastructure Support; OR 12+ years of experience in lieu of a degree.
• Experience with IT infrastructure components: desktops, servers, storage, WAN/LAN/WLAN.
• US citizenship required for access to restricted systems.

Responsibilities

• Lead site infrastructure services and act as point of contact for infrastructure-related services.
• Lead site-level initiatives and collaborate with management, vendors, and DT teams.
• Be responsible for all IT infrastructure components at the site.
• Deliver local infrastructure projects on time and on budget.
• Document work, facilitate local audits, and ensure corrective actions.
• Design solutions with business partners to meet local needs.
• Escalation point for infra issues and root cause analysis.

Skills

IT infrastructure leadership

Project management

Vendor coordination

Strong communication

Root cause analysis

Education

Bachelor’s Degree in IT or ITSM

Advanced degree in IT

Associated Degree + 10+ years experience

Tools

ServiceNow

Job description

RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems.

With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years.

Join us and help shape the future of aerospace and defense.

We have an exciting opportunity with our Pratt & Whitney Digital Technology (DT) team as a DT Associate Infrastructure Site Lead.

The position will be based onsite at our facilities in East Hartford, Connecticut.

What You Will Do

You will be part of our Site Infrastructure Services team The main objective is to assist the Infrastructure Site lead and serve as a point of contact for infrastructure-related services.

Will lead at a site level, from site specific to enterprise led initiatives and will require collaboration with local management, vendors, and other Digital Technology teams.

Be responsible for all IT Infrastructure components at the site; including but not limited to desktops, servers, storage, WAN, LAN and wireless LAN.

Work with and lead approved vendors to deliver world-class infrastructure services to all employees & contractors at the site.

Deliver local infrastructure projects on time and on budget.

Be a self-starter, able to work independently, and manage multiple projects simultaneously.

Ensure that site infrastructure complies with laws, industry best practices, Raytheon Technologies and Pratt & Whitney policies, and architectural standards.

Fully document all work performed. Facilitate local audits and ensure corrective actions are completed on time.

Work with business partners to design specific solutions that meet the needs of the local business.

Act as an escalation point for any infrastructure issues.

Provide in-depth root cause analysis when necessary.

Perform other duties and special projects as required.

The position requires strong teamwork, communication and technical project management. Collaboration with site management, outsourced IT partners, customers, security, compliance officials and other members of the DT organization is essential.

A strong desire to continue to learn and remain on the forefront of relevant technologies is essential.

DT advocate / champion / coordinator for enterprise infrastructure initiatives/deployments (Zoom, O365, AD Rollouts, etc).

Sponsor & oversight of local DT contractors.

Up to 10% business travel possible.

Qualifications You Must Have

• Bachelor’s Degree in Information Technology or Information Technology Service Management, with 8+ years of experience in Infrastructure Support; OR an Advanced degree with 5+ years of experience in Infrastructure Support; OR an Associated Degree and 10+ years of experience in Infrastructure Support; OR in lieu of a degree, 12+ years of prior relevant experience.
• Experienced in skills and technologies outlined in the “What You Will Do” section above.
• Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess US citizenship.

Qualifications We Prefer

• Working knowledge of ServiceNow or other similar Service Desk tools.
• Experience within an aerospace manufacturing environment.
• Project Management certifications with a history of delivering IT projects on time and on budget, and the ability to recognize areas for process improvement.
• Excellent customer service skills required providing a high level of service to satisfy/fulfill internal or external needs accurately in a timely manner.
• Ability to communicate business needs and interpret high level business requirements, and liaise between business customers, technology teams and support teams.
• Experience generating documentation, standard work policies and procedures.
• Willingness to learn new technologies & take on new projects to grow experience.
• Ability to work in a high energy, fast paced environment, able to adapt to changing business needs.
• Highly self-directed and able to learn quickly with a solid ability to drive and deliver results.
• Strong analytical skills, demonstrated organizational and leadership skills, examples of effective teamwork, a track record of consistently meeting deadlines and due dates.
• Superb communication skills, written and verbal, with ability communicate in a clear and concise manner across various levels of the organization.
• Six-Sigma, Process Improvement, Achieving Competitive Excellence (ACE) or CORE Associate Certification is preferred along with a proven track record of cost savings and continuous improvement accomplishments.
• Executive presentation experience and comfortable interacting with senior executive leadership. Lead, facilitate and manage change effectively.

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

Please ensure the role type defined below is appropriate for your needs before applying to this role.

This position is classified as

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

* This requisition is eligible for relocation and an employee referral award. ALL eligibility requirements must be met to receive the referral award.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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