DSW Store Supervisor Part-Time

DSW Designer Shoe Warehouse; Fairfax (VA); On-site; USD 60,000 - 140,000; Part time

Job summary

An established industry player in retail is seeking a passionate Store Supervisor to join their team. This role emphasizes a commitment to exceptional customer service, team leadership, and operational excellence. You will be empowered to create a welcoming store environment, ensuring that customers have a positive shopping experience. As a key member of the store leadership team, you will drive sales, manage inventory, and support your associates in their growth. If you thrive in a dynamic environment and enjoy working with a diverse team, this opportunity is perfect for you.

Qualifications

• 2+ years of management experience in a retail environment.
• Excellent customer service skills and ability to lead a team.

Responsibilities

• Model customer experience behaviors and maintain store standards.
• Supervise inventory activities and manage omni-channel operations.

Skills

Customer Service

Team Leadership

Communication Skills

Inventory Management

Problem Solving

Education

High School Graduate or Equivalent

Tools

Register

iPhone

Job description

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Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Reports to : Store Manager and/or Co-Manager

Our Values:

We Love What We Do

• Bring positive energy and enthusiasm.
  
  

We Own What We Do

• Give and receive feedback openly and embrace change as opportunities for growth.
  
  

We Do What’s Right

• Model high standards of honesty and integrity.
  
  

We Belong

• Value unique experiences and encourage different perspectives.
  
  

Essential Duties and Responsibilities:

Be empowered to meet the customer where they are and personalize their experience:

• Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
• Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Reviews daily communication; plans and assigns tasks throughout the day and follows through with required actions.
  
  

Be committed to the customer having a consistent positive experience:

• Meets metric-based goals by reviewing, understanding and clearly communicating daily progress. Able to communicate business trends to leadership.
• Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
• Completes processes as requested related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the store leadership team to understand and follow all policy and procedures.
  
  

Bring the power of shoes to life by leveraging in-store and digital services:

• Supervise and participate in inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Responsible for the management of omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Communicates supply needs to ensure successful operations in all areas of the business.
  
  

Be responsible to pause and the put the customer first:

• Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.
• Responsible for ensuring associate and customer concerns are addressed quickly, taking partners when needed.
• Supports team in managing payroll and associate timekeeping activities.
• Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.
  
  

Bring fun and energy to everything you do:

• Recognize associates through our company recognition tools.
• Support team by training, coaching and motivating Store Leads and associates.
• Delegate and/or perform all other associate duties within store.
• Performs other duties as assigned by the Store Manager and/or Co-Manager.
  
  

Required Skills:

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.
  
  

Experience:

• Minimum 2 years management experience.
• Minimum high school graduate or equivalent.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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