DSW Assistant Store Manager

DSW Inc.; Bloomington (IL); On-site; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager, where you'll play a vital role in enhancing the in-store experience. This position involves leading a team, ensuring exceptional customer service, and driving sales through effective inventory management and merchandising. You will collaborate closely with the management team to achieve store goals while fostering a positive work environment. If you're passionate about retail and eager to contribute to a dynamic team, this is the perfect opportunity for you to grow your career in a vibrant retail setting.

Benefits

Monthly Sales Bonus

Employee Discounts

Career Development Opportunities

Community Involvement Programs

Qualifications

• Minimum 2 years of retail experience required.
• Strong customer service and communication skills are essential.

Responsibilities

• Assist in managing store operations and ensuring customer satisfaction.
• Supervise associates and support training and development.

Skills

Customer Service

Conflict Resolution

Team Collaboration

Communication Skills

Training and Development

Time Management

Microsoft Office Proficiency

Education

High School Graduate or Equivalent

Some College Preferred

Job description

You must apply through our internal portal:
click here

DSW Assistant Store Manager

DATE: Apr 1, 2025

CITY: Bloomington

BRAND: DSW

REQ #: 146973

LOCATION NAME: Mall of America, Bloomington

General Summary

The Assistant Store Manager assists and performs the following functions alongside store management: customer service, merchandising, omni activities and all inventory related actions to drive sales and results. As ambassadors to the brand, we are dedicated to providing a shopping experience that satisfies the functional and emotional shopping experience of the customer. Demonstrates behaviors that align with the company values of Accountability, Collaboration, Humility and Passion. The Assistant Store Manager partners with the management team to understand daily/weekly/monthly store priorities. They participate in and support merchandise placement, fulfillment and store recovery. Assistant Store Managers participate in monitoring associate compliance to all company policies and procedures, adheres to Asset Protection standards and assists in assigned projects and tasks to support service levels which include opening and closing the store.

Reports to: Store Manager and/or Co-Manager

Essential Duties and Responsibilities:

1. Elevate In-Store Experience by modeling CEL behaviors, coaching associate behaviors to achieve store goals and responding to customer requests and/or feedback with a high sense of urgency.
2. Ensures customers have a positive experience by maintaining DSW store standards. Ensures all tasks are completed related to daily open/close, including store cleaning, recovery and maintenance standards.
3. Achieves and exceeds metric based goals by reviewing, understanding and clearly communicating daily/weekly/monthly goals. Able to clearly communicate business trends to SM/ML.
4. Reviews daily communication; plans and assigns tasks throughout the day/week/month and follows through with required actions.
5. Performs other duties as assigned by the Store Manager or other leader.
6. Increase sales and success by maintaining sales floor and stockroom, enable the flow of merchandise to ensure an appealing experience to consumers.
7. Supervises Leads (and may participate) in the planning and execution of all inventory management related activities including but not limited to; freight receipt, placement, markdown and MOOS.
8. Responsible for all omni activities in store including but not limited to Charge/Send, BOPIS/BOSTS, Delivery.
9. Leverage inventory reports to maximize productivity and merchandise presentation on the sales floor.
10. Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.
11. Maintaining supply inventory to ensure a successful floor moves, markdowns and fulfillment in areas of stockroom, cashwrap, clearance and non-sales areas.
12. Performs, maintains and completes all information related to audits, donations, transfers, mismates, damages, etc.
13. Supports the Store Manager in bringing DSW’s Mission, Vision & Strategy to life in the store.
14. Work closely with the Store Manager to understand and follow policy and procedure.
15. Assists the Store Manager and other leaders in recruiting, interviewing and onboarding of candidates.
16. Supports team by training, coaching, directing associates and communicates development feedback of others to the management team in an efficient manner.
17. Assists the Store Manager in resolving associate relations matters.
18. Participates in the Performance Review process by writing and conducting Associate and Leads performance reviews.
19. Supports team in managing payroll and associate timekeeping activities.
20. Recognize associates through our company recognition tools.

Required Skills and Competencies:

1. Excellent customer service by exhibiting a positive mindset and enthusiasm.
2. Ability to manage in ambiguous situations to resolve internal and external conflict.
3. Ability to develop collaborative working relationships.
4. Ability to recognize what is critical and take action.
5. Good verbal and written communication skills.
6. Proven ability to train, coach, develop and motivate others.
7. Ability to hold team accountable to time bound expectations.
8. Must have availability to meet the needs of the business (i.e. shifts outside traditional business hours).
9. Proficiency in base computer use, including Microsoft Office.

Experience:

Minimum 2 years retail experience.

Preferred Qualifications:

Some college preferred. Minimum high school graduate or equivalent.

The estimated pay range for this position is $26.00 to $33.60. The successful candidate’s actual pay rate offer will take into account a wide range of job-related factors including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate’s location, and other organizational needs. The estimated pay range has been adjusted for the applicable geographic differential. This range does not include benefits such as health insurance, paid or unpaid time off work, and/or retirement benefits, unless required by law. Benefits eligibility may vary based on where you work and your position. This position is eligible for our Monthly Sales Bonus.

Why Choose A Career with Designer Brands?

Empowering associates and building strong teams poised to disrupt the retail and footwear landscape through positive change is at the core of who we are at Designer Brands.

• Invested in helping our associates learn, develop, achieve and grow into strong leaders.
• Shared commitment to creating a culture fueled by engagement, excitement, optimism and fun.
• Dedicated to giving back and community involvement.

About Designer Brands:

Designer Brands Inc. is one of North America’s largest designers, producers and retailers of footwear and accessories.

• Designer Brands Inc. operates a portfolio of retail concepts in more than 640 locations under the DSW Designer Shoe Warehouse and the shoe co. brands.
• Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 6,400 stores worldwide.

IMPORTANT NOTICE:

We learned of a fake job offer scam where individuals are using a company’s name and branding to create emails and websites designed to trick individuals into providing personal information because they think they are applying for a job directly with the company. To combat this, companies are listing their legitimate hiring sites and communication methods. Our valid email addresses end in @dswinc.com, @designerbrands.com and @camutogroup.com. Two examples of non-legitimate email addresses are ones that end in @designerbrands.info or @designerbrands.work (do not respond to interview requests or other messages from these). If you are not certain about a communication or an information request, a good practice is to independently look-up a contact for the company (do not use the contact method listed in the request) to verify that you are contacting the right person and not being deceived. If you want to verify a Designer Brands’ related hiring request, please send a message to [e-mail]. Please know we are working to do what we can to stop these scams.