DSR Lead: Sales Team Coach & Leader

TurnPoint Services; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

PTO and paid holidays

Life and disability insurance

Pet insurance and identity protection

Job summary

T. Webber Plumbing, Heating, Air & Electric, part of TurnPoint Services, seeks a DSR Lead to guide a Direct Sales Representative team in the Hudson Valley.

You will drive performance, exceed sales goals, and deliver exceptional customer experiences through strong leadership and data-driven strategies. The role combines sales expertise with people management, requiring effective communication and a passion for coaching.

Qualifications

• 3+ years of sales experience with team leadership or supervision.
• Proven track record of meeting or exceeding sales targets.
• Strong coaching, mentoring, and motivational skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Ability to analyze performance data and translate insights into strategy.
• Experience in skilled trades, home services, or B2C field sales is a strong plus.

Responsibilities

• Lead and supervise the DSR team, setting daily and weekly targets and ensuring consistent achievement of sales goals.
• Monitor KPIs such as lead generation, conversion rates, and revenue growth; provide regular reporting to leadership.
• Coach and mentor team members to improve performance, product knowledge, and customer engagement.
• Partner with Marketing and Operations to align campaigns, promotions, and sales execution.
• Manage pipeline health, ensuring timely follow-up and effective customer communication.
• Handle escalated customer issues professionally with a focus on resolution.
• Assist in recruiting, onboarding, and training new sales representatives.
• Foster a positive, team-oriented culture focused on growth, accountability, and service excellence.

Skills

Sales leadership

Sales targets

Coaching

Communication

Data analysis

Performance-driven

B2C field sales experience

Job description

T. Webber Plumbing, Heating, Air & Electric, part of TurnPoint Services, seeks a DSR Lead to guide a Direct Sales Representative team in the Hudson Valley.

You will drive performance, exceed sales goals, and deliver exceptional customer experiences through strong leadership and data-driven strategies. The role combines sales expertise with people management, requiring effective communication and a passion for coaching.