Dispatcher

TurnPoint Services; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

PTO and paid holidays

Life and disability insurance

Pet insurance and identity protection

Job summary

T. Webber Plumbing, Heating, Air & Electric, part of TurnPoint Services, seeks a DSR Lead to guide a Direct Sales Representative team in the Hudson Valley.

You will drive performance, exceed sales goals, and deliver exceptional customer experiences through strong leadership and data-driven strategies. The role combines sales expertise with people management, requiring effective communication and a passion for coaching.

Qualifications

• 3+ years of sales experience with team leadership or supervision.
• Proven track record of meeting or exceeding sales targets.
• Strong coaching, mentoring, and motivational skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Ability to analyze performance data and translate insights into strategy.
• Experience in skilled trades, home services, or B2C field sales is a strong plus.

Responsibilities

• Lead and supervise the DSR team, setting daily and weekly targets and ensuring consistent achievement of sales goals.
• Monitor KPIs such as lead generation, conversion rates, and revenue growth; provide regular reporting to leadership.
• Coach and mentor team members to improve performance, product knowledge, and customer engagement.
• Partner with Marketing and Operations to align campaigns, promotions, and sales execution.
• Manage pipeline health, ensuring timely follow-up and effective customer communication.
• Handle escalated customer issues professionally with a focus on resolution.
• Assist in recruiting, onboarding, and training new sales representatives.
• Foster a positive, team-oriented culture focused on growth, accountability, and service excellence.

Skills

Sales leadership

Sales targets

Coaching

Communication

Data analysis

Performance-driven

B2C field sales experience

Job description

Brand Overview

T. Webber Plumbing, Heating, Air & Electric has been proudly serving the Hudson Valley since 1989. Known for dependable service, award-winning excellence, and a customer-first approach, T. Webber has grown into one of New York’s most trusted home service providers. As part of TurnPoint Services, T. Webber employees gain access to advanced training, mentorship, and nationwide career opportunities. We invest in people who want to grow their skills and build long-term success. Join T. Webber — where New York excellence builds lasting careers.

Role Overview

DSR Lead (2025-1202)

Role Overview

The DSR Lead guides, coaches, and inspires the Direct Sales Representative (DSR) team to drive performance, exceed sales goals, and deliver exceptional customer experiences. This leadership role combines sales expertise with people management to foster a culture of accountability, results, and customer focus. The ideal candidate thrives in a fast-paced environment, communicates effectively, and motivates a team to succeed.

What You Bring

• 3+ years of sales experience, including hands-on experience leading or supervising a team
• Proven track record of meeting or exceeding sales targets
• Strong coaching, mentoring, and motivational skills
• Excellent communication, negotiation, and problem-solving abilities
• Ability to analyze performance data and translate insights into actionable strategies
• Comfortable in a dynamic, performance-driven environment
• Experience in skilled trades, home services, or B2C field sales is a strong plus

Key Responsibilities

• Lead and supervise the DSR team, setting daily and weekly targets and ensuring consistent achievement of sales goals
• Monitor KPIs such as lead generation, conversion rates, and revenue growth; provide regular reporting to leadership
• Coach and mentor team members to improve performance, product knowledge, and customer engagement
• Partner with Marketing and Operations to align campaigns, promotions, and sales execution
• Manage pipeline health, ensuring timely follow-up and effective customer communication
• Handle escalated customer issues professionally with a focus on resolution
• Assist in recruiting, onboarding, and training new sales representatives
• Foster a positive, team-oriented culture focused on growth, accountability, and service excellence

Why You’ll Love Working Here

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

Pay Range

USD $18.00 - USD $21.00 /Yr.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.