DSR Dispatch Service Representative

Lavallee Systems; North Oxford (MA); On-site; USD 31,684 - 44,083; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Paid time off

Training & development

Competitive salary

Job summary

A leading plumbing and heating company in North Oxford, MA is seeking a Dispatcher to coordinate technicians and ensure efficient project scheduling. This role demands excellent communication skills, knowledge of HVAC systems, and experience with dispatching software. The company offers a competitive wage starting at $23 per hour, bonus potential, and a comprehensive benefits package including health insurance and paid time off. Join a dynamic team committed to craftsmanship and customer service.

Qualifications

• Minimum of a high school diploma; college degree is a plus.
• Experience with dispatching software (ServiceTitan strongly preferred).
• Prior experience in a mechanical trade or construction environment is a plus.

Responsibilities

• Assign and schedule HVAC and plumbing technicians to projects.
• Monitor ongoing jobs and adjust schedules in real-time.
• Address complaints or delays promptly and professionally.

Skills

Knowledge of HVAC/plumbing systems or residential remodeling processes

Excellent written and verbal communication skills

Strong customer service skills

Experience with dispatching software (ServiceTitan preferred)

Proficient in Microsoft Office

Education

High school diploma

College degree

Tools

Microsoft Office Suite

Google Workspace

Dropbox

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Donation matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Tired of just having a job? At Lavallee Systems, we offer a career, one where you’ll grow, earn well, and make a real impact. Join our award-winning team and become part of a company that values craftsmanship, integrity, innovation, and teamwork. We’re offering wage and benefit earnings potential topping $85,000, and more importantly, a workplace where you can thrive for years to come.

As the primary coordinator between field technicians, customers, and project managers, the Dispatcher plays a critical role in ensuring efficient scheduling, clear communication, and outstanding customer service.

Wage and Benefits Package

• Hourly Rate: $23-$32
• Paid Time Off: Up to 4+ weeks vacation and sick time based on length of service
• Paid Holidays: 7
• Yearly Bonus
• Health & dental insurance: 50% company-paid
• Term Life Insurance: 100% Company Paid
• Retirement Plan: 3% company match
• Additional Insurance Available: Short-term disability, long-term disability, accident, and vision
• Paid Training and Development

Responsibilities

• Assign and schedule HVAC and plumbing technicians to residential construction and remodeling projects
• Monitor ongoing jobs and adjust schedules in real time
• Prioritize urgent tasks to maintain operational efficiency
• Ensure all job and appointment information is properly entered
• Record vacation, sick, administrative, and meeting times in the schedule
• Act as the central communication hub for techs, customers, project managers, and subcontractors
• Address complaints or delays promptly and professionally
• Support the CSR by answering calls and scheduling service appointments when needed

Knowledge / Abilities

• Ability to work under pressure and make independent, time-sensitive decisions
• Knowledge of HVAC/plumbing systems or residential remodeling processes
• Basic understanding of construction terminology and project flow
• Proficient in Microsoft Office Suite (Excel, Word, Outlook), Google Workspace, and Dropbox
• Ability to sit for extended periods and maintain focus on computer-based tasks

Skills / Qualifications

• Minimum of a high school diploma; college degree is a plus
• Experience with dispatching software (ServiceTitan strongly preferred)
• Prior experience in a mechanical trade or construction environment is a plus
• Excellent written and verbal communication skills
• Strong customer service skills and professional phone etiquette
• Reliable, dependable, and punctual with a strong work ethic

About Us

Lavallee Systems is an award-winning plumbing and heating, A/C company based in Eastern Massachusetts. We have been in business for over 30 years and have a reputation for excellent service, impeccable attention to the craft, and a commitment to guiding clients to make informed decisions about their options for system repair and replacement.

Ready to take the next step in your career? Apply today!

Flexible work from home options available.