Drug Testing Results Specialist (DTOH Specialist)

Universal Background Screening; Phoenix (AZ); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Universal Background Screening is seeking a Drug Testing Results Specialist to coordinate with laboratories and clinics nationwide to obtain and process drug screening, physical exams, and other occupational health results.

The role requires strong communication skills, meticulous attention to detail, and the ability to manage sensitive information with discretion, ensuring accuracy and timely processing in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Strong attention to detail and organizational skills.
• Excellent verbal & written communication with a client focus.
• Ability to handle confidential medical information with discretion.
• Proficiency in Microsoft Office Suite and database management systems.

Responsabilités

• Follow up with laboratories and clinics to obtain drug screening, physical exam, and related test results.
• Manage inbound and outbound phone calls with external partners and internal teams.
• Enter, review, and finalize drug test results and occupational health reports within the electronic tracking system.
• Ensure accurate data entry and verification of all test information.
• Apply analytical and investigative thinking to gather, confirm, and document results.
• Perform other duties as assigned.

Connaissances

Attention to detail

Communication skills

Discretion with sensitive information

Organization skills

Formation

High School Diploma or equivalent

Outils

Microsoft Office Suite

Database management systems

Description du poste

Drug Testing Results Specialist (DTOH Specialist)

Position Drug Testing Results Specialist (DTOH Specialist)

Description

Universal Background provides industry leading people insights to safety sensitive organizations in a simplified experience through our best-in-class background screening, drug testing, occupational health, and verification services. We are proudly ranked as an industry leader in quality and service delivery.

Do you have experience with drug testing, occupational health, or medical terminology?

JOB SUMMARY

The Drug Testing & Occupational Health (DTOH) Specialist plays a critical role in coordinating with third-party laboratories and clinics nationwide to obtain and process drug screening, physical exam, and other occupational health results. This position requires strong communication skills, exceptional attention to detail, and the ability to manage sensitive information with accuracy and discretion.

KEY RESPONSIBILITIES

• Follow up with laboratories and clinics to obtain drug screening, physical exam, and related test results
• Manage inbound and outbound phone calls with external partners and internal teams
• Enter, review, and finalize drug test results and occupational health reports within the electronic tracking system
• Ensure accurate data entry and verification of all test information
• Apply analytical and investigative thinking to gather, confirm, and document results
• Perform other duties as assigned

Position Requirements

REQUIRED QUALIFICATIONS

• High School Diploma or equivalent
• Strong attention to detail and organizational skills
• Excellent professional verbal & written communication skills with a client/customer focus
• Ability to handle confidential medical information with discretion
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and database management systems.

PREFERRED QUALIFICATIONS

• Experience working in drug testing, occupational health, or laboratory environment.
• Knowledge of DOT drug testing procedures
• Familiarity with medical terminology
• Prior call center or customer service experience
• Self-motivated with the ability to work independently while also excelling in a team-oriented setting.

SPECIAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer
• Must be proficient in the English language, both written and verbal
• Ability to lift 15 pounds

Selected candidates will be required to pass a comprehensive background check and drug screening. Universal Background is unable to sponsor or take over sponsorship of employment Visa. Universal Background is committed to creating a diverse work environment and we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Full-Time/Part-Time Full-Time

Location AZ Phoenix

This position is currently accepting applications.