Drug Store Customer Experience Specialist

The Kroger Co.; Milan (GA); On-site; USD 26,000 - 38,000; Full time

Job summary

The Kroger Co. is seeking a customer-focused associate to deliver outstanding service in a fast-paced retail environment. You will assist shoppers, answer product questions, and help maintain a clean, safe store.

This role emphasizes the Company 1st strategy, respect, integrity, and safety, with ongoing opportunities to learn about product lines and promotions. Responsibilities include engaging customers, stocking shelves, processing inquiries about specials, and supporting department managers

Qualifications

• Retail experience is required.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated.
• Answer questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products and respond to questions with suggestions.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to customers to meet their needs.
• Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notify management of repairs.
• Notify management of accidents.
• Report safety risks, theft or fraud to management.
• Work cooperatively in high-paced environments and manage conflict calmly.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Must be able to perform essential functions with or without accommodation.

Skills

Retail experience

Stress management

Effective communication

Basic math skills

Job description

The Kroger Co. is seeking a customer-focused associate to deliver outstanding service in a fast-paced retail environment. You will assist shoppers, answer product questions, and help maintain a clean, safe store.

This role emphasizes the Company 1st strategy, respect, integrity, and safety, with ongoing opportunities to learn about product lines and promotions. Responsibilities include engaging customers, stocking shelves, processing inquiries about specials, and supporting department managers