Drug & Occupational Health Screening Specialist

Checkr; Nashville (TN); On-site; USD 43,000 - 54,000; Full time

Benefits offered by this job

Learning & development allowance

Competitive cash and equity

100% medical, dental, and vision

Fertility/adoption and parental plan

Flexible PTO

Monthly wellness stipend

Job summary

Checkr is seeking a Drug & Occupational Health Screening Specialist in Nashville, TN to own an assigned queue of at-risk reports, coordinate with clinics, and move screenings forward to prevent escalations.

You will partner with Customer Success, Vendor Management, and Product to close cases, document resolutions, and flag systemic issues, upholding HIPAA and data privacy in every interaction while delivering timely outcomes.

Qualifications

• 2+ years in a customer-facing, vendor-facing, or coordination-heavy role.
• Comfortable on the phone for extended periods, persistent without becoming pushy.
• HIPAA awareness and sound judgment about PII/PHI in clinic conversations.
• Strong problem-solving skills and comfort operating in ambiguity.
• Track record of identifying patterns and escalating them, not just closing cases.

Responsibilities

• Action an assigned queue of at-risk drug/OHS reports and determine outreach.
• Proactively notify customers on canceled reports, TAT-breaching cases, and at-risk statuses.
• Call clinics directly to push stalled results or missing documentation.
• Send scheduling and status nudges to candidates for defined outreach triggers.
• Deviate from SOP when needed and document resolutions to improve processes.
• Identify recurring failure points and flag them as process gaps.

Skills

Customer-facing

Phone-based communication

HIPAA awareness

Problem solving

Ambiguity handling

Ownership & urgency

Job description

Checkr is seeking a Drug & Occupational Health Screening Specialist in Nashville, TN to own an assigned queue of at-risk reports, coordinate with clinics, and move screenings forward to prevent escalations.

You will partner with Customer Success, Vendor Management, and Product to close cases, document resolutions, and flag systemic issues, upholding HIPAA and data privacy in every interaction while delivering timely outcomes.