Drug & Occupational Health Screening Specialist

Checkr, Inc.; Nashville (TN); On-site; USD 43,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Fertility/adoption stipend

Flexible PTO

Wellness stipend

Learning & development allowance

Equity compensation

Job summary

Checkr, Inc. is seeking a Drug & Occupational Health Screening Specialist in Nashville, TN to keep candidate screenings moving by proactively coordinating with clinics and candidates.

You’ll own at-risk reports, perform outreach, and collaborate with Customer Success, Vendor Management, and Product to resolve cases. The role emphasizes problem solving, HIPAA awareness, and a bias for action in a fast-paced environment with Checkr hub locations including Nashville.

Qualifications

• 2+ years in a customer-facing, vendor-facing, or coordination-heavy role.
• Experience in clinic, drug and occupational health, or background-screening a plus.
• Comfortable on the phone for extended periods, persistent without becoming pushy.

Responsibilities

• Action an assigned queue of at-risk drug/OHS reports and determine the right outreach for each case.
• Proactively notify customers on canceled reports, TAT-breaching cases, and other at-risk statuses before they become escalations.
• Call clinics directly to push stalled results or missing documentation, using coordination and judgment to get movement.
• Send scheduling and status nudges directly to candidates for a defined set of outreach triggers.
• Use discretion to deviate from standard process when a situation doesn't fit the SOP, documenting the resolution to strengthen the process going forward.
• Identify recurring failure points and flag them as process gaps to the broader program.

Skills

Customer-facing

Vendor-facing

Coordination

Job description

Checkr, Inc. is seeking a Drug & Occupational Health Screening Specialist in Nashville, TN to keep candidate screenings moving by proactively coordinating with clinics and candidates.

You’ll own at-risk reports, perform outreach, and collaborate with Customer Success, Vendor Management, and Product to resolve cases. The role emphasizes problem solving, HIPAA awareness, and a bias for action in a fast-paced environment with Checkr hub locations including Nashville.