Drug & Occupational Health Screening Coordinator

Checkr, Inc.; Nashville (TN); On-site; USD 43,000 - 54,000; Full time

Benefits offered by this job

Learning & development allowance

Medical, dental, and vision coverage

Equity compensation

Fertility/adoption/parential planning

Flexible PTO

Wellness stipend

Relocation stipend

Job summary

Checkr, Inc. is hiring a Drug & Occupational Health Screening Specialist in Nashville, TN. You will manage an assigned queue of at-risk reports, coordinate with clinics, and outreach candidates to move screenings forward.

The role requires healthcare screening familiarity, HIPAA awareness, and a proactive, problem-solving mindset. As part of a fast-moving team, you’ll collaborate with Customer Success, Vendor Management, and Product to close cases and improve processes.

Qualifications

• 2+ years in a customer-facing, vendor-facing, or coordination-heavy role.
• Experience in clinic, drug and occupational health, or background-screening a plus.
• HIPAA awareness and sound judgment about PII/PHI in clinic conversations.
• Strong problem-solving skills and comfort operating in ambiguity where SOPs don't fully cover the situation.
• Track record of identifying patterns and escalating them, rather than just closing the case.

Responsibilities

• Action an assigned queue of at-risk drug/OHS reports and determine the right outreach for each case
• Proactively notify customers on canceled reports, TAT-breaching cases, and other at-risk statuses before they become escalations
• Call clinics directly to push stalled results or missing documentation, using coordination and judgment to get movement
• Send scheduling and status nudges directly to candidates for a defined set of outreach triggers
• Use discretion to deviate from standard process when a situation doesn't fit the SOP, documenting the resolution to strengthen the process going forward
• Identify recurring failure points and flag them as process gaps to the broader program

Skills

Customer-facing

Vendor coordination

Phone-based work

HIPAA awareness

Problem solving

Ambiguity tolerance

Ownership bias

Job description

Checkr, Inc. is hiring a Drug & Occupational Health Screening Specialist in Nashville, TN. You will manage an assigned queue of at-risk reports, coordinate with clinics, and outreach candidates to move screenings forward.

The role requires healthcare screening familiarity, HIPAA awareness, and a proactive, problem-solving mindset. As part of a fast-moving team, you’ll collaborate with Customer Success, Vendor Management, and Product to close cases and improve processes.