Drug & Occupational Health Screening Pro

Checkr; United States; On-site; USD 43,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Fertility/Parental benefits

Flexible PTO

Wellness stipend

Relocation stipend

Job summary

United States Digital Space LLC is hiring a Drug & Occupational Health Screening Specialist to keep candidate screenings moving by coordinating with clinics and outreach. You will own an assigned queue of at-risk reports and work with Customer Success, Vendor Management, and Product to resolve cases.

The role requires 2+ years in a customer-facing or coordination role, comfort on the phone, HIPAA awareness, and a proactive mindset.

Qualifications

• 2+ years in a customer-facing, vendor-facing, or coordination-heavy role.
• Comfortable on the phone for extended periods, persistent without becoming pushy.
• HIPAA awareness and sound judgment about what PII/PHI to share or request in a clinic conversation.
• Strong problem-solving skills and comfort operating in ambiguity where SOPs don't fully cover the situation.
• Track record of identifying patterns and escalating them, rather than just closing the case in front of you.
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

Responsibilities

• Action an assigned queue of at-risk drug/OHS reports and determine the right outreach for each case
• Proactively notify customers on canceled reports, TAT-breaching cases, and other at-risk statuses before they become escalations
• Call clinics directly to push stalled results or missing documentation, using coordination and judgment to get movement
• Send scheduling and status nudges directly to candidates for a defined set of outreach triggers
• Use discretion to deviate from standard process when a situation doesn't fit the SOP, documenting the resolution to strengthen the process going forward
• Identify recurring failure points and flag them as process gaps to the broader program

Skills

2+ years in a customer-facing, vendor-

Phone presence

HIPAA awareness

Problem-solving

Pattern identification

Ownership mindset

Job description

United States Digital Space LLC is hiring a Drug & Occupational Health Screening Specialist to keep candidate screenings moving by coordinating with clinics and outreach. You will own an assigned queue of at-risk reports and work with Customer Success, Vendor Management, and Product to resolve cases.

The role requires 2+ years in a customer-facing or coordination role, comfort on the phone, HIPAA awareness, and a proactive mindset.