Drug GM Dept Lead - Customer-First Retail Leader

Kroger Family of Companies; Brighton (MI); On-site; USD 42,000 - 63,000; Full time

Job summary

Kroger Family of Companies in Brighton, MI seeks an experienced Department Manager to lead the Drug GM department, deliver outstanding customer service, and ensure a safe, clean store environment.

You will supervise daily operations, coach associates, manage scheduling, execute promotions, control expenses, and ensure compliance with laws and company policies while maintaining product knowledge.

Qualifications

• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Develop and implement a department business plan to achieve desired results.
• Understand the store’s layout and be able to locate products.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affectDrug GM.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Education

High school education or equivalent

Job description

Kroger Family of Companies in Brighton, MI seeks an experienced Department Manager to lead the Drug GM department, deliver outstanding customer service, and ensure a safe, clean store environment.

You will supervise daily operations, coach associates, manage scheduling, execute promotions, control expenses, and ensure compliance with laws and company policies while maintaining product knowledge.