Drug & GM Department Lead — Customer-First Growth

Kroger - Virginia; Lexington (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Kroger - Virginia is seeking a Department Manager for the Drug/GM area to lead daily operations, deliver excellent customer service, and ensure safety and compliance. You will supervise staff, train associates on CAO processes, and drive department performance through strategic planning and promotions.

The role emphasizes strong communication, budgeting awareness, and the ability to respond to customer inquiries with product knowledge and professional service.

Qualifications

• Must manage under pressure with effective communication.
• Basic math skills for pricing and reporting.
• Strong customer service orientation.

Responsibilities

• Create an environment where customers feel welcome and valued.
• Direct and supervise all functions for the Drug/GM department.
• Support day-to-day Drug/GM operations.
• Develop department business plans and monitor expenses.
• Train department associates on inventory and CAO.
• Adhere to laws and company guidelines.
• Maintain knowledge of products and promotions.
• Schedule pricing changes and display promotions.

Skills

Handle stress

Communication skills

Basic math

Education

High School Diploma or GED

Tools

CAO

Job description

Kroger - Virginia is seeking a Department Manager for the Drug/GM area to lead daily operations, deliver excellent customer service, and ensure safety and compliance. You will supervise staff, train associates on CAO processes, and drive department performance through strategic planning and promotions.

The role emphasizes strong communication, budgeting awareness, and the ability to respond to customer inquiries with product knowledge and professional service.