DRUG-GEN MDSE/CLERK

Fred Meyer, Inc.; Medford (OR); On-site; USD 31,000 - 37,000; Full time

Job summary

Fred Meyer, Inc. in Medford, OR seeks to provide an outstanding customer experience through exceptional service. The role supports the department manager in meeting sales goals while maintaining a safe, clean store environment and upholding our Customer 1st philosophy.

The team member will build product knowledge, assist customers, and participate in promotions and safety practices to ensure a welcoming shopping experience for all guests.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math.
• Create an environment where customers feel welcome, important and appreciated.
• Gain and maintain knowledge of products and respond to questions.
• Suggest products and answer customer inquiries.
• Explain Drug GM specials to customers.
• Recommend Drug GM items to meet customer needs.
• Maintain awareness of sell-by dates and take appropriate action.
• Label and stock department merchandise.
• Report discrepancies to the department manager.
• Demonstrate a positive attitude and adapt to ads and promotions.
• Support safety programs and identify unsafe conditions.
• Inspect equipment and report maintenance needs.
• Report safety risks and illegal activity as required.
• Work cooperatively in fast-paced environments.
• Handle conflicts constructively and with integrity.
• Follow directions and seek help as needed.
• Provide assistance to minors, people with special needs, and seniors.
• Ability to perform essential functions with or without accommodation.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that invites return visits.
• Assist the department manager in reaching sales and profit goals and monitor quality standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent service.
• Demonstrate the company's values of respect, honesty, integrity, diversity and safety.
• Become knowledgeable about products in the department to answer questions and make suggestions.
• Offer product samples to customers to help them discover new items.
• Inform customers of Drug GM specials and recommendations to meet needs.
• Review sell-by dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Support and reinforce safety programs and identify unsafe conditions.
• Practice preventive maintenance by inspecting equipment and reporting issues.
• Notify management of accidents or safety risks.
• Report any illegal activity as required.
• Collaborate effectively in a fast-paced environment.
• Handle conflicts in a calm, cooperative manner.

Skills

Customer service

Stress management

Communication

Job description

Position Summary

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

• Ability to handle stressful situations
• Knowledge of basic math
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of "Drug GM specials."
• Recommend Drug GM items to customers to ensure they get the products they want and need.
• Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.