DRUG-GEN MDSE/CLERK

Kroger; Lynchburg (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Kroger in Lynchburg, VA is seeking a customer-focused team member to provide outstanding service and maintain a safe, clean environment. You will support the department manager in achieving sales and profit goals and uphold Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities include helping customers, knowing product details, suggesting items, ensuring accurate shelf labeling, and adhering to safety procedures in a dynamic store setting.

Qualifications

• Retail experience required.
• Ability to handle stressful situations.
• Excellent communication skills.
• Knowledge of basic math.

Responsibilities

• Create an environment that makes customers feel welcome and appreciated by answering questions about products in the department and store.
• Gain knowledge of products and respond to questions, making recommendations.
• Offer product samples to help customers discover items.
• Inform customers of specials and promotions.
• Recommend items to meet customer needs.
• Review sell-by dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with ads.
• Reinforce safety procedures and report unsafe conditions to management.
• Practice preventive maintenance by inspecting equipment and reporting issues.
• Notify management of customer or employee accidents or safety risks.
• Report any illegal activity and security concerns.
• Ability to work in a fast-paced environment and manage conflict calmly.
• Provide honest handling of customer and business information.
• Follow directions and seek assistance when needed to resolve issues.
• Assist with minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.

Skills

Retail experience

Stress management

Communication skills

Basic math

Job description

JOB DESCRIPTION

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Position Summary

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to customers to ensure they get the products they want and need.
• Review \"sell by\" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math