DRUG-GEN MDSE/CLERK

Kroger; Fort Collins (CO); On-site; USD 18,000 - 23,000; Full time

Job summary

Kroger in Fort Collins, CO seeks a friendly associate to deliver outstanding customer service, answer questions about products, and help customers discover items in-store. You will maintain a safe, clean environment while supporting the department manager in achieving sales goals.

Learn product details, stock shelves, and respond to customer inquiries with honesty and integrity. This role requires effective communication and the ability to work in a fast-paced store.

Qualifications

• Retail experience required or preferred.
• -Ability to stay calm under pressure and handle stressful situations.
• Excellent verbal and written communication skills.
• Basic math skills for handling payments and transactions.

Responsibilities

• Answer questions about products to help customers feel welcome and valued.
• Know products in the department and respond to inquiries with suggestions.
• Offer product samples to help customers discover new items.
• Inform customers of Drug GM specials and promotions.
• Recommend items to meet customer needs and preferences.
• Review sell-by dates and ensure product quality.
• Label, stock and inventory department merchandise as needed.
• Report order/shipping discrepancies to the department manager.
• Maintain a positive attitude and stay updated on ads and promotions.
• Support safety programs and report any hazards or incidents.
• Assist with basic maintenance and notify management of needed repairs.
• Report safety risks or unlawful activity as required.
• Collaborate with team in a fast-paced environment.
• Handle conflicts in a calm and constructive manner.
• Uphold honesty and integrity in handling customer and business information.
• Follow directions and seek help to resolve issues.

Skills

Retail experience

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Job description

JOB DESCRIPTION
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Position Summary

JOB DESCRIPTION
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to customers to ensure they get the products they want and need.
• Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math