Drug Collections Supervisor

Scram Systems; Indiana; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

HSA

FSA

Disability insurance

Life insurance

Paid time off

Paid sick time

EAP

tuition reimbursement

Job summary

SCRAM Systems is seeking a Drug Collections Supervisor to manage daily urine, oral fluid, hair, and breath alcohol testing operations. You will supervise collection staff, ensure regulatory compliance, and maintain chain-of-custody integrity while leveraging FormFox and DISA systems.

You will lead training, manage scheduling, and resolve donor issues with professionalism. A strong emphasis on accuracy, privacy, and process improvement is required, with a competitive benefits package offered.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree in science, healthcare, or business preferred.
• Experience with laboratory information systems is a plus.

Responsibilities

• Direct, mentor, and evaluate specimen collection staff; schedule shifts and conduct reviews.
• Ensure DOT and non-DOT urine, hair, and oral fluid collections comply with 49 CFR Part 40.
• Oversee chain-of-custody procedures to prevent tampering.
• Train new hires and maintain certifications (e.g., BAT, Screening Test Technician).
• Handle donor issues and disputes professionally.
• Monitor testing supplies inventory and lab information systems usage.
• Prepare operational logs, incident reports, and QA metrics.

Skills

Strong communication

Problem-solving

Patience and empathy

Basic computer and data entry

multitask

Education

High School Diploma or Equivalent

Bachelor’s degree in science/healthcare/business (preferred)

Tools

FormFox

DISA

Job description

• Pay Range Includes Base; Commissions; Bonus : No
• Salary : $55,000.00 USD Annually - $65,000.00 USD Annually

Company Overview:

SCRAM Systems is a leading provider of alcohol and location monitoring hardware, software, and mobile apps, including the SCRAM Continuous Alcohol Monitoring ® (SCRAM CAM ® )bracelet, the LifeSafer ® L250 Ignition Interlock device, and LifeSafer Intelligence Speed Assistance. We provide an integrated approach to supporting our customers by offering solutionsspecific to court and agency needs in the community corrections industry throughout all phases of client management.

As a company, we are committed to continuing our tradition of re-engineering operations to streamline processes, enhance productivity, and improve client outcomes through constant innovation.Our purpose is to change lives, reunite families, and make our communities safer through advanced technology and world-class service.

Job Description

Job Summary: Our Drug Collections Supervisor manages daily specimen collection operations, ensuring regulatory compliance, supervising collection staff, maintaining chain-of-custody integrity and supplies, and providing expertise for complex urine, oral fluid, hair, and breath alcohol testing situations.

Duties/Responsibilities:

Team Supervision: Direct, mentor, and evaluate specimen collection staff; schedule shifts, manage workloads, and conduct performance reviews.

Compliance & Quality Control: Ensure all DOT and non-DOT urine, hair, and oral fluid collections strictly follow 49 CFR Part 40 and internal protocols.

Chain of Custody: Oversee strict chain-of-custody procedures to prevent specimen tampering, error, or contamination.

Training & Certification: Train new hires and maintain up-to-date certifications for staff (e.g., Breath Alcohol Technician [BAT] and Screening Test Technician

Problem Resolution: Handle escalated donor issues, collection refusals, shy bladder procedures, and donor disputes with professionalism and confidentiality.

Inventory & Systems: Monitor testing supplies inventory and ensure proficiency with laboratory information management systems (e.g., FormFox, DISA).

Reporting: Prepare operational logs, incident reports, and quality assurance metrics for executive management.

Experience and Skills

Skills/Abilities:

Strong communication and active listening skills

Problem-solving and conflict resolution abilities

Patience, empathy, and professionalism

Basic computer and data entry skills

Ability to multitask and manage time effectively

Education and Experience: High School Diploma or Equivalent

High school diploma required; Bachelor’s degree in a science, healthcare, or business field preferred.

Physical Requirements (With or without reasonable accommodation):

Standing: %

Walking: %

Reaching: %

Push/Pull: %

Kneel: %

Squat: %

Bend at Waist: %

Twist at Waist: %

Forceful Gripping: %

Lift/Carry: % and lbs

Fine Motor Movements: %

Working in tight spaces: %

*** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

At SCRAM, we prioritize the well-being and financial security of our employees. We understand that benefits play a crucial role in ensuring our team members feel supportedand valued. That's why we offer a comprehensive benefits package that includes:

• Retirement Savings:
  • 401(k): We offer a 401(k)-retirement savings plan to help you plan for your future financial security.
  • 401(k) Matching: SCRAM provides a 100% match for the first 3% contributed and another 50% match for the next 2% contributed, amplifying your savings potential.
• Health and Wellness:
  • Health Insurance: We provide comprehensive health insurance coverage to safeguard your health and that of your family.
  • Dental Insurance: Our dental insurance plan ensures access to quality dental care for you and your dependents.
  • Vision Insurance: Take care of your vision health with our vision insurance coverage.
  • Health Savings Account (HSA): Our HSA option allows you to save pre-tax dollars for medical expenses, providing flexibility and savings opportunities. We strongly valuesaving for your wellness, so the company provides an employer contribution towards your HSA annually.
  • Flexible Spending Account (FSA): With our FSA, you can set aside pre-tax dollars to cover eligible medical expenses not covered by your health insurance plan. You canalso save pre-tax dollars to help cover the cost of child care with our Dependent Care FSA.
• Disability Insurance: We offer company paid short and long term disability insurance to provide financial protection in the event of injury or illness that prevents you from working.
• Life Insurance: Ensure the financial security of your loved ones with our company paid life insurance coverage at 1.5x your annual salary. Want more coverage – supplementallife is also available.
• Work-Life Balance:
  • Paid Time Off: We understand the importance of work-life balance. That's why we provide generous paid time off, allowing you to recharge and enjoy life outside of work.
  • Paid Sick Time: Your health matters to us. We offer paid sick time to support you during times of illness.
  • Employee Assistance Program (EAP): Our EAP offers free confidential counseling and support services to help you navigate personal or professional challenges.
• Referral Program: We believe in the power of teamwork and collaboration. Our referral program rewards you for referring talented individuals to join our team.
• Tuition Reimbursement Program: We support the professional growth of all employees, but understand that going back to school is expensive. We offer tuitionreimbursement up to the IRS limit annually to help our employees flourish.

At SCRAM, we are committed to empowering our employees to thrive both personally and professionally. Join us and take advantage of our comprehensive benefits package as you embarkon a rewarding career journey with us.