Drop Ship Associate

Naked Wardrobe; Calabasas (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Health insurance

Paid time off

Job summary

Naked Wardrobe, a global luxury womenswear and streetwear brand, is seeking a detail-oriented Drop Ship Coordinator in California. The role focuses on managing drop ship accounts, order processing, inventory control, and partner communications to ensure accurate and timely fulfillment.

Ideal candidates have 1–2 years in wholesale/e-commerce drop ship coordination, strong Excel/Sheets skills, and apparel industry experience.

Qualifications

• 1–2 years of experience in wholesale operations, e-commerce, or drop ship coordination.
• Proficiency in inventory management systems and order management platforms (NETSUITE, DSCO, MIRAKL or similar).
• Strong Excel/Google Sheets skills with data analysis and reporting.
• Excellent written and verbal communication; cross-functional collaboration.
• Ability to multitask in a fast-paced environment.
• Must reside in Los Angeles, CA.
• Must have apparel experience.

Responsibilities

• Monitor, update, and reconcile inventory levels to ensure accuracy and availability.
• Resolve order issues, discrepancies, returns, and escalations in coordination with cross-functional teams.
• Track and report KPIs such as fulfillment rate, cancellations, and shipping performance.
• Identify process improvement opportunities and business trends.
• Process and track daily drop ship orders and returns across all partner platforms.
• Assist in general warehouse duties when needed, including organization, and cycle counts.
• Other duties assigned by department manager.

Skills

Inventory management

Excel/Sheets

Data analysis

Cross-functional communication

Multitasking

Tools

NETSUITE

DSCO

MIRAKL

Job description

Benefits

• 401(k) matching
• Employee discounts
• Health insurance
• Paid time off

Global luxury womenswear and streetwear brand, Naked Wardrobe, is seeking a detail-oriented Drop Ship Coordinator to join our dynamic team. The Drop Ship Coordinator is responsible for managing the day-to-day operations of the company’s drop ship accounts, with a focus on order processing, inventory management, and partner communication. This role ensures accurate and timely fulfillment of partner orders, supports account onboarding, and maintains data integrity across all drop ship platforms.

Key Responsibilities

• Monitor, update, and reconcile inventory levels to ensure accuracy and availability
• Resolve order issues, discrepancies, returns, and escalations in coordination with cross-functional teams
• Track and report KPIs such as fulfillment rate, cancellations, and shipping performance
• Identify process improvement opportunities and business trends
• Process and track daily drop ship orders and returns across all partner platforms
• Assist in general warehouse duties when needed, including organization, and cycle counts
• Other duties assigned by department manager

Qualifications

• 1‒2 years of experience in wholesale operations, e-commerce, or drop ship coordination
• Proficiency in inventory management systems and order management platforms (NETSUITE, DSCO,MIRAKL or similar a plus)
• Strong Excel/Google Sheets skills; comfortable with data analysis and reporting. - Excellent organizational skills, detail orientation, and ability to multitask
• Strong written and verbal communication skills; able to collaborate cross-functionally
• Ability to work in a fast-paced environment with shifting priorities
• Must reside in Los Angeles, CA
• Must have apparel experience

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Occasional lifting of boxes (up to 25 lbs), depending on warehouse coordination needs