Drop and Count Team Assistant Manager

Luckystarcasino; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Lucky Star Casino seeks a proactive Drop & Count Team Assistant Manager to oversee the collection and processing of cash, tickets, and chips from gaming activities. The role emphasizes teamwork, performance feedback, recognition, and employee satisfaction.

Responsibilities include coaching staff, coordinating with revenue audit, slot analysis, and vault teams, and ensuring accurate drop processes within regulatory guidelines. Strong communication and attention to detail are essential.

Qualifications

• Must pass pre-employment drug test.
• Must maintain valid gaming license or comply with licensing requirements.
• Must have proper Drop/Count experience.
• Good verbal and written communication skills.

Responsibilities

• Train and coach staff on all count room functions.
• Oversee collection of cash, tickets, and chips from slots and table games.
• Operate computers and machines used in processing monies and the drop process.
• Count, sort, strap, rack, transport and record funds accurately.
• Maintain a clean and organized count room and data.

Job description

The Drop & Count Team Assistant Manager oversees the collection and accurate processing of cash, tickets, and chips from slots and table games. This position must create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.

Work Schedule

• Requires morning, afternoon and evenings. Monday through Sunday.
• Request to be scheduled off for a specific day requires advance notification and approval by the Drop/Count Team Manager.

Essential Duties and Responsibilities

• Train and coach staff on all count room functions.
• Works with revenue audit, slot analysis, and vault to ensure the efficiency and accuracy of Electronic Gaming Machine software.
• Oversee the collection of the cash and tickets, and chips from slots and table games.
• Effectively operate computers and machines used in the processing of all monies, and machines used in the slot drop process.
• Perform the functions of counting, sorting, strapping, racking, transporting and recording of all funds.
• Maintain a clean and organized count room.
• Effectively and accurately maintain count team data.
• Create and update policies and procedures for the drop and count process.
• Develop strategies to improve the effectiveness and efficiency of the count team processes within the gaming control board guidelines.
• Responsible for maintaining a coordinated drop and count process
• Maintain confidential information
• Analyze/Troubleshoot problems and give constructive feedback/solutions to management and employees.
• Other duties as assigned by the Drop/Count team Manager.

Physical Job Requirements

• Requires bending, twisting, reaching, climbing, stooping, crouching, kneeling, lifting and pulling
• Hand and finger dexterity
• Hand and eye coordination
• Standing for long periods of time
• Must be able to move objects up to and exceeding 30 lbs. with reasonable accommodations
• Cannot be color blind
• Casino environment (exposure to cigarette, cigar, pipe smoke, bright flashing lights, loud mechanical noises and crowds)
• No allergies to cleaning soaps detergents or other specified cleaning chemicals

Qualification Standards

• Must pass pre-employment drug test
• Must maintain valid Cheyenne-Arapaho Gaming License
• Must have proper Drop/Count experience
• Dependable Transportation
• Great Verbal & Written communications skills
• Abide by and be familiar with the Employee Handbook & Guidelines, Department Policies & Procedures, Gaming Minimal Internal Control Standards, and the Bank Secrecy Act. This includes reading updates on the four (4) above policies and procedures on a regular basis.

The Lucky Star and Feather Warrior Casinos are Equal Opportunity Employers and will not discriminate against an applicant or employee on any grounds protected under federal, state, or local law including race, color, creed, religion, age, sex, national origin, ancestry, marital status regarding public assistance, membership or non-membership in any legal organization, or any other characteristic protected under federal, state, or local law. None of the questions in this application are intended to elicit information regarding any protected characteristic, nor imply any limitation, illegal preference, or discrimination based upon non-job related information or protected characteristics.

If you are hired by the casino(s) you will be employed on an at-will basis. As an at-will employee, you may terminate your employment at any time, for any reason and with or without prior notice, cause or discipline. No casino supervisor or manager has the authority to offer or promise anything other than at-will employment.

INDIAN PREFERENCE: It is the policy of Lucky Star Casino to give preference in employment to qualified, enrolled members of the Cheyenne and Arapaho Tribes and secondly, to qualified members of other Indian Tribes or Native American Groups. Third preference will be given to all other qualified applicants.