Count Services Team Member

Little River Casino Resort; Manistee Township (MI); On-site; USD 32,000 - 44,000; Full time

Job summary

Little River Casino Resort in Michigan seeks a team member to collect and process gaming drop contents and count currency. You will interact with guests to ensure secure drop areas and conduct cash drops with precision and confidentiality.

The role requires 18+ and a high school diploma, with experience in guest services or tribal casino settings preferred. A strong focus on accuracy, teamwork, and adherence to procedures is essential.

Qualifications

• High School diploma or GED required.
• Guest service experience required; prior tribal casino/resort preferred.
• Combination of education and experience may substitute for degree.
• Must be at least 18 years old.
• Basic computer skills in word processing, databases, and spreadsheets.
• Strong organizational, written, and verbal communication skills.
• Ability to manage multiple tasks and work independently or with minimal supervision.
• Ability to balance cash and maintain confidentiality.
• Ability to work with all departments and maintain quality service.

Responsibilities

• Performs the casino floor drop process and count according to strict procedures to protect company assets.
• Interacts with patrons to secure drop areas before collecting bill validators.
• Conducts cash drops quickly, safely, and accurately to minimize delays for patrons and staff on the gaming floor.
• Removes and replaces cash boxes, counts currency, and secures cash under supervision according to internal control regulations.
• Ensures accuracy of counts and security of all funds.
• Maintains general knowledge of Little River Casino Resort operations, programs, promotions, events, and services.
• Completes training as assigned by the Resort and adheres to safety and Finance department rules.
• Performs other duties as assigned.

Skills

Computer skills

Communication

Guest service

Confidentiality

Multitasking

Independence

Teamwork

Documentation

Office equipment

Math skills

Cash handling

Education

High School diploma or GED

Job description

Collect and process gaming drop contents including kiosk machines. Count and maintain accurate records of all currency.

Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

MINIMUM NECESSARY QUALIFICATIONS:

Education:

• High School diploma or GED

Experience:

• Guest service experience
• Experience working with a Tribally run casino and/or resort preferred

A documented and verifiable combination of education and experience may be substituted for degree requirements.

Age Requirement:

• At least 18 years of age

SKILLS AND ABILITIES:

• Basic computer skills with experience in word processing, databases, and spreadsheets
• Basic organizational, written, and verbal communication skills
• Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
• Accurate and detail-oriented
• Maintain high confidentiality
• Independently manage multiple tasks in a professional manner
• Ability to work independently with minimal supervision
• Ability to work cooperatively with all departments
• Ability to manage extensive amounts of paperwork
• Ability to operate most office equipment (computer, fax, copier, etc)
• Ability to demonstrate basic math calculations
• Ability to control and balance cash accountability

CONDITIONS OF EMPLOYMENT:

Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, to secure a license from the Little River Band of Ottawa Indians Gaming Commission, passing Resort background investigation and successfully completing a 90-day introductory period.

Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

Knowledge, Competences, and Talents:

• Accountable - Accept responsibility and account for actions
• Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
• Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
• Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
• Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
• Detail Oriented – Ability to pay attention to the minute details of a given project or task
• Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
• Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values
• Empathetic – Appreciates and sensitive to the feelings of others
• Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
• Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
• Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
• Organized – Possesses the trait of being organized and follows a systematic method of performing a task
• PC skills - Demonstrates proficiency in PC hardware, software and applications as required
• Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
• Reliable – Is dependable and trustworthy
• Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs duties of the casino floor drop process and count process according to strict procedures to ensure company assets are protected.
• Interacts with patrons to secure drop areas before collecting bill validators.
• Conducts cash drops in a quick, safe, and accurate manner to eliminate any prolonged inconvenience to patrons and other team members on the gaming floor.
• Removes and replaces cash boxes, open cash boxes, count currency, strap, and bundle cash under the supervision/direction from Security/Surveillance/ Count Service Supervisor according to established internal control regulations.
• Ensures accuracy of count and security of all funds.
• Maintains general knowledge of Little River Casino Resort operations, programs, promotions, events, and services.
• Must satisfactorily complete all training assigned by the Resort.
• Must adhere to safety rules and regulations of Little River Casino Resort and the Finance department.
• Other duties as assigned.

PHYSICAL DEMANDS:

While performing the duties of this job, the team member may be required to frequently stand, walk, sit, bend, twist, talk, hear, and perform repetitive motions. Must have manual dexterity necessary to manipulate Drop and Count equipment. Must be able to perform repetitive hand and wrist motions. With a four-person team, the team member must be able to push, pull and grasp objects up to 300 pounds with assistance of a motorized cart. Must routinely be able to push, pull, grasp, lift and/or move up to 50 pounds. Any lifting and/or moving over 50 pounds needs to be done in a team lift. Specific vision abilities required by this job include reading, document, computer, distance, and color vision. Talking and hearing are essential to communicate with team members, vendors, and guests in individual, department, small and/or large group meetings. Communication in face-to-face discussions, telephone, emails, and other electronic ways required. Must be able to walk, sit, and/or stand for periods of up to 8 hours. Must have a good sense of balance and be able to bend and kneel.

WORKING ENVIRONMENT:

A working environment is the setting, social features, and physical conditions in which a job is performed. The general working environment for the Resort is office, gaming floor, food outlet, hotel and convention/entertainment center including flashing lights, frequent loud noises, and a smoke-filled environment. Must be flexible with work schedule for any hours and/or shift, as assigned, according to business needs. Occasional overtime required. Occasionally must deal with angry or hostile individuals. High volume direct public contact.

DISCLAIMER OF EMPLOYMENT:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job description. It shall govern all positions as defined in the Team Member Handbook. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

All Little River Casino Resort Team Members are responsible to ensure they are in compliance with Little River Casino Resort Policies and Tribal Gaming Regulations.

ACKNOWLEDGMENT:

I have reviewed the content and description of the above listed position and have been provided a copy of the description. I certify that I am able to perform the essential functions of this position as outlined in this description, with or without reasonable accommodation.