Drone Systems Support Engineer - Field & Customer-Facing

Neros Technologies; Torrance (CA); Sur place; USD 68 000 - 95 000; Plein temps

Résumé du poste

Neros Technologies seeks a Drone Support Specialist to ensure reliability, performance, and mission readiness of drone systems. You will bridge products with customers, engineering, and business development, driving rapid issue resolution and product improvements.

You will document and respond to technical requests from customers and partners, providing remote and onsite support, triaging issues, and implementing corrective actions with cross-functional teams for better system performance and

Qualifications

• 2–3 years in technical support, mission support, or field operations in drone/defense.

Responsabilités

• As Drone Support Specialist, ensure reliability and mission readiness of Neros drone systems.

Connaissances

Drone systems knowledge

FPV platform tuning

Technical troubleshooting

Clear communication

Travel readiness

FAA Part 107

Outils

Zendesk

Betaflight

ArduPilot

PX4

Description du poste

Neros Technologies seeks a Drone Support Specialist to ensure reliability, performance, and mission readiness of drone systems. You will bridge products with customers, engineering, and business development, driving rapid issue resolution and product improvements.

You will document and respond to technical requests from customers and partners, providing remote and onsite support, triaging issues, and implementing corrective actions with cross-functional teams for better system performance and