Drone Systems Field Service Engineer Reliability Insights

Amazon; North Randall (OH); On-site; USD 75,000 - 131,000; Full time

Benefits offered by this job

RSUs

401(k) matching

Health insurance

Job summary

Amazon Prime Air in the United States is seeking a Product Support Engineering Field Service Engineer to deep-dive system-level investigations for our drone delivery platform at commercial sites.

You will collaborate with design and service engineering, bring operational data and customer feedback to drive reliability, and translate complex system functions into actionable insights for stakeholders.

Qualifications

• 2 years of software development or 2 years in technical support are required.
• Experience scripting in modern programming languages.
• Experience troubleshooting and debugging technical systems.

Responsibilities

• Investigate drone system performance for anomalies and deliver solutions.
• Lead cross-functional investigations with engineering, maintenance, and operations.
• Drive data-driven improvements to standards and reduce burdens.
• Develop and maintain documentation for technical procedures.
• Deliver measurable system improvements impacting customer experience.
• Communicate strategies and results to senior leadership and partners.

Skills

Software development

Technical support

Scripting

Troubleshooting

Tools

Web services

Distributed systems

Web application development

Job description

Amazon Prime Air in the United States is seeking a Product Support Engineering Field Service Engineer to deep-dive system-level investigations for our drone delivery platform at commercial sites.

You will collaborate with design and service engineering, bring operational data and customer feedback to drive reliability, and translate complex system functions into actionable insights for stakeholders.