Drone Field Service Engineer — Travel & Troubleshooting

Ascendion; Stone Mountain (GA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Long-term Disability

Paid Vacation

Paid Holidays

Learning & Development

Job summary

Ascendion is seeking a Field Service Engineer to support commercial drone delivery operations by troubleshooting system-level issues, improving drone reliability, and ensuring operational readiness across Aerospace sites in Stone Mountain, GA.

The role serves as the technical bridge between operations teams and design engineering, driving continuous product improvements through root cause analysis and data-driven engineering.

Qualifications

• Experience troubleshooting complex electromechanical systems.
• Experience with scripting/programming (Python, Bash, or similar).
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.
• Ability to travel up to 30%.

Responsibilities

• Troubleshoot and resolve system-level issues impacting drone operations.
• Perform root cause analysis (RCA) and implement corrective actions to restore drones to service.
• Support the launch of new drone delivery sites by provisioning hardware, configuring systems, and validating operational readiness.
• Conduct check flights and verify system performance before commercial deployment.
• Collaborate with Mechanical, Electrical, Software, Systems, and Reliability Engineering teams to improve product performance.
• Analyze operational data to identify recurring issues and recommend reliability improvements.
• Create clear technical documentation, engineering reports, and troubleshooting procedures.
• Travel up to 30% to Client commercial operation sites.
• Manage engineering tasks using Agile tools such as JIRA and Confluence.

Skills

Electromechanical troubleshooting

Scripting / Programming

Project management

Communication skills

Travel readiness

Tools

JIRA

Confluence

Job description

Ascendion is seeking a Field Service Engineer to support commercial drone delivery operations by troubleshooting system-level issues, improving drone reliability, and ensuring operational readiness across Aerospace sites in Stone Mountain, GA.

The role serves as the technical bridge between operations teams and design engineering, driving continuous product improvements through root cause analysis and data-driven engineering.