Driver Support & On‑Road Ops Specialist

Swift Transportation Company; Phoenix (AZ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401k

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee Stock Purchase plan

Tuition Assistance

Job summary

Swift Transportation Company is seeking a Driver Support professional to provide cross-functional on-road and driver-focused assistance. Responsibilities include managing driver calls, coordinating breakdowns, and ensuring timely updates while supporting safe fleet operations.

The role requires 6 months of related experience, a high school diploma or equivalent, and strong communication and negotiation skills.

Qualifications

• 6 months experience in Driver Support, Dispatch, Call Center Operations, Transportation, or a related operational support role required.
• Successful completion of Driver Support training and On-road Operations training required within 30 days of start date.
• Must possess exceptional communication and customer service skills.
• Must be able to negotiate effectively and support cost-conscious operational decisions.

Responsibilities

• Receive and manage inbound driver calls, messages, and operational support requests.
• Assist drivers with breakdowns, service interruptions, emergency situations, load-related concerns, and transportation needs.
• Provide timely communication and updates to drivers while managing events through completion.
• Monitor active breakdowns and service events to minimize driver delays and equipment downtime.
• Coordinate roadside assistance, towing, repairs, and equipment recovery services.
• Authorize approved repairs, services, and operational expenses within established guidelines.
• Meet departmental performance, quality, and cost-control objectives.
• Provide cross-functional support between Driver Support and On-road operations.
• Proactively work to assist others in achieving the organization's objectives.

Skills

Communication skills

Customer service

Negotiation

Problem solving

Education

High School Diploma or equivalent

Job description

Swift Transportation Company is seeking a Driver Support professional to provide cross-functional on-road and driver-focused assistance. Responsibilities include managing driver calls, coordinating breakdowns, and ensuring timely updates while supporting safe fleet operations.

The role requires 6 months of related experience, a high school diploma or equivalent, and strong communication and negotiation skills.