Driver Support & Breakdown Specialist

Swift Transportation Company; Greer (SC); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401k

Medical

Dental

Vision

Disability

Supplemental and Life Insurance aswell

Employee Stock Purchase plan

paid training

wellness programs

Flexible Spending Account

Tuition Assistance Programs (subjectto

Military Leave

discounts with our vendors

Job summary

Swift Transportation Company in Greer, SC is seeking a Driver Support specialist to assist drivers and on-road operations. You will manage inbound calls, coordinate breakdowns, and support safe, efficient fleet performance.

The role requires strong communication, problem solving, and a willingness to train in Driver Support and On-road Operations. This on-site position offers a comprehensive benefits package and opportunities to grow within a large national carrier.

Qualifications

• 6 months experience in Driver Support, Dispatch, Call Center Operations, Transportation, or a related operational support role required.
• Successful completion of Driver Support training and On-road Operations training required within 30 days of start date.
• Must possess exceptional communication and customer service skills.
• Must be able to negotiate effectively and support cost-conscious operational decisions.
• Must be able to quickly assess situations and gather appropriate information.
• Must be flexible and provide support to either function as business needs require.
• High School Diploma or equivalent, required.

Responsibilities

• Receive and manage inbound driver calls, messages, and operational support requests.
• Assist drivers with breakdowns, service interruptions, emergency situations, load-related concerns, and transportation needs.
• Provide timely communication and updates to drivers while managing events through completion.
• Monitor active breakdowns and service events to minimize driver delays and equipment downtime.
• Coordinate roadside assistance, towing, repairs, and equipment recovery services.
• Authorize approved repairs, services, and operational expenses within established guidelines.
• Meet departmental performance, quality, and cost-control objectives.
• Provide cross-functional support between Driver Support and On-road operations.
• Proactively work to assist others in achieving the organization's objectives.

Skills

Driver Support

Dispatch

Customer Service

Education

High School Diploma

Job description

Swift Transportation Company in Greer, SC is seeking a Driver Support specialist to assist drivers and on-road operations. You will manage inbound calls, coordinate breakdowns, and support safe, efficient fleet performance.

The role requires strong communication, problem solving, and a willingness to train in Driver Support and On-road Operations. This on-site position offers a comprehensive benefits package and opportunities to grow within a large national carrier.