Driver Support & Breakdowns Specialist

Swift Transportation

Greer (SC)

On-site

USD 29,000 - 32,000

Full time

9 days ago

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Job summary

Swift Transportation in Greer, SC is hiring for a Driver Support role focused on on-road operational support and driver care. You will handle inbound calls, coordinate breakdowns, and ensure timely updates to keep trucks moving.

A 6-month background in driver support or related ops and a high school diploma are required. We offer comprehensive benefits and growth opportunities, with training provided within 30 days and a collaborative culture that values communication and cost-conscious

Qualifications

:6 months experience in Driver Support, Dispatch, Call Center Operations, Transportation, or a related operational support role required.

Responsibilities

Receive and manage inbound driver calls, messages, and operational support requests.
Assist drivers with breakdowns, service interruptions, emergency situations, load-related concerns, and transportation needs.
Provide timely communication and updates to drivers while managing events through completion.
Monitor active breakdowns and service events to minimize driver delays and equipment downtime.
Coordinate roadside assistance, towing, repairs, and equipment recovery services.
Authorize approved repairs, services, and operational expenses within established guidelines.
Meet departmental performance, quality, and cost-control objectives.
Provide cross-functional support between Driver Support and On-road operations.
Proactively work to assist others in achieving the organization's objectives.