Driver Success Manager

AFC Transport, Inc.; Gary (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

AFC Tranaport is seeking a Driver Success Manager to lead and support a fleet of 30–45 flatbed drivers, building real relationships and ensuring they’re earning well, staying safe, and actually want to stay with the company.

In this people-first leadership role, you’ll partner with Dispatch, Customer Service, and Safety to optimize load planning, monitor KPIs, coach drivers, and keep safety and compliance at the forefront.

Qualifications

• Experience in fleet management, driver relations, or transportation operations.
• People skills and the ability to communicate with drivers.
• Strong knowledge of HOS, DOT compliance, and TMS systems (McLeod preferred).
• Data-driven mindset with a people-first approach.
• Ability to juggle 30+ driver relationships while keeping details tight.

Responsibilities

• Lead and coach a fleet of 30–45 flatbed drivers with daily check-ins.
• Monitor RPM, gross revenue, MPG, and other KPIs to keep performance on track.
• Work with Dispatchers to optimize load planning, preplans, and driver availability.
• Run monthly performance reviews to celebrate wins and address gaps.
• Keep McLeod TMS records: ETAs, PTAs, HOS, maintenance, the works.
• Review Samsara data for safety, fuel, and compliance.
• Coordinate with maintenance to minimize downtime.
• Be the driver’s voice when working with Dispatch, Customer Service, and Safety.

Skills

Fleet management

Driver relations

Transportation operations

Communication

HOS knowledge

Tools

McLeod TMS

Samsara

Job description

You Don’t Just Manage Drivers. You Champion Them.

Drivers are the backbone of everything we do at AFC Tranaport. And the Driver Success Manager? You’re the person who makes sure they’re earning well, running safe, and actually want to stay.

This isn’t a desk-only role where you stare at spreadsheets all day (though yes, you’ll check KPIs). This is a people-first leadership role. You’ll oversee 30–45 flatbed trucks, build real relationships with your drivers, and be the bridge between the road and the office. If you care about people and love logistics, this is the sweet spot.

What You’ll Do

• Lead and support a fleet of 30–45 flatbed drivers with daily check-ins and coaching.
• Monitor RPM, gross revenue, MPG, and other KPIs to keep performance on track.
• Work hand-in-hand with Dispatchers to optimize load planning, preplans, and driver availability.
• Run monthly performance reviews that celebrate wins and address gaps head-on.
• Keep McLeod TMS records clean: ETAs, PTAs, HOS, maintenance, the works.
• Review Samsara data for safety, fuel, and compliance.
• Coordinate with maintenance to keep trucks running and minimize downtime.
• Be the driver’s voice when working with Dispatch, Customer Service, and Safety.

What Success Looks Like

• Drivers that are profitable, safe, and want to stick around.
• Low turnover and high morale across your fleet.
• Clean compliance records and inspection-ready trucks.
• A reputation as someone drivers trust and leadership relies on.

What You Bring

• Experience in fleet management, driver relations, or transportation operations.
• You actually like talking to people, especially drivers.
• Strong understanding of HOS, DOT compliance, and TMS systems (McLeod preferred).
• Data-driven but people-first mindset.
• Ability to juggle 30+ relationships and still keep the details tight.

Why AFC

• A company that genuinely invests in its drivers and the people who support them.
• Direct impact on driver retention and fleet performance.
• Collaboration with a strong ops and safety team.
• A growing fleet that needs leaders, not just managers.

The Bottom Line

If you believe drivers deserve better support and you’re the person to give it to them, this role was made for you. We don’t want someone who treats this like a numbers game. We want someone who treats every driver like they matter, because they do.