Driver Route Leader: Performance & Safety

Ascend; Memphis, Northern (TN, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k)

Employee Assistance Program

Disability insurance

Paid Holidays

Paid Time Off

Job summary

Ascend is seeking a Route Driver Manager to lead a fleet of drivers and meet service metrics. You will oversee performance, safety, and payroll accuracy while collaborating with dispatch and operations to ensure efficient routing and customer satisfaction.

The role emphasizes leadership, coaching, and adherence to company values, including zero safety events and teamwork, in a dynamic transportation environment.

Qualifications

• 6+ months of experience in or knowledge of the transportation industry in a driver facing role (Driver Manager, Fleet Manager, Dispatcher, Planner, etc.).
• Proficient in computer-based tasks and able to learn new software systems.
• Independent decision-making and strategic planning to meet deadlines.

Responsibilities

• Strengthen employee relations to reduce workforce turnover and build strong driver relationships.
• Collaborate with operational personnel and dispatch to ensure seamless communication and efficiency.
• Promote and uphold driver safety, demonstrating a personal commitment to a safe work environment.
• Manage driver performance, productivity, and disciplinary actions, including terminations when necessary.
• Provide clear, constructive, and actionable feedback for continuous improvement.
• Monitor and manage out-of-route mileage and overtime.
• Enforce company policies while ensuring accurate payroll processing for drivers.
• Serve as a liaison between drivers and all operational departments to enhance coordination.
• Proactively resolve load issues to ensure customer satisfaction.
• Communicate professionally with drivers, operations, and management at all levels.
• Exemplify and promote Ascend/DTS ’s core values: Zero Safety Events, Be Courageous, Act with Integrity, Inspire Trust, Teamwork, Have Fun, and Build a Legacy.

Skills

Leadership

Communication

Computer skills

Decision making

Relationship building

Teamwork

Coaching drivers

Customer service

Education

High School Diploma or GED

Tools

Computer-based systems

Job description

Ascend is seeking a Route Driver Manager to lead a fleet of drivers and meet service metrics. You will oversee performance, safety, and payroll accuracy while collaborating with dispatch and operations to ensure efficient routing and customer satisfaction.

The role emphasizes leadership, coaching, and adherence to company values, including zero safety events and teamwork, in a dynamic transportation environment.